Patient Access Specialist- University
Company: CEENTA
Location: Charlotte
Posted on: January 27, 2023
Job Description:
Due to our continued growth, we are adding several new Patient
Access Specialists to our team! Patient Access Specialists support
CEENTA's operations by handling all incoming calls, answering
patient questions, rerouting calls as appropriate, and creating a
great first impression for our patients and the community as a
whole. The position requires the ability to work onsite at in our
call center located in the University area of Charlotte, NC.After
six (6) months of excellent performance, this position will be
eligible to work from home up to five (5) days per week!Primary
Objective:The Patient Access Specialist provides exceptional
customer service to CEENTA patients and referring providers through
effective telephonic and virtual communication.Essential Job
Functions:The essential functions for the position include:
- Collect, enter, and verify patient demographic and insurance
information in the electronic health records (EHR) system
- Schedule/Reschedule/Cancel patient appointments in the EHR
system
- Act as a liaison between patients and CEENTA providers by
documenting and appropriately routing patient triage requests in
the EHR system
- Address patient issues and complaints directly or forward the
matter to the appropriate Practice Manager or Compliance
Officer
- Operate a multi-line telephone system
- Collect patient pre-payments and balances
- Demonstrate predictable, reliable, and prompt attendance
- Demonstrate compliance with the Employer's policies and
procedures, including work rules and emergency action plans
- Ability to handle a stressful environment
- Ability to work as a team and effectively communicate in a
respectful manner with co-workers and patients
- Ability to learn quickly, focus, and give attention to
detail.
- Position must work on-site. -Core Competencies:Customer Service
-- The Patient Representative (Call Center) if often the first
contact a patient has with CEENTA and must therefore demonstrate
exemplary customer service to ensure a positive patient experience.
This includes engaging patients, being receptive and responsive to
their needs, and appropriately addressing any patient questions or
concerns.Effective Communication -- The Patient Representative
(Call Center) must communicate effectively and respectfully with
patients and clinic staff in person, via phone, via email, and via
EHR system messaging. They should be able to listen effectively and
express themselves in a clear and articulate manner.Information
Collection & Management -- The Patient Representative (Call Center)
must be able to collect, organize, and monitor data accurately and
efficiently. This data includes Protected Health Information (PHI),
which must be handled in compliance with the Health Insurance
Portability & Accountability Act (HIPAA).Multi-Tasking &
Adaptability -- The Patient Representative (Call Center) must be
able to multi-task and adjust their approach to meet changing
demands and stressful situations while simultaneously addressing
patient needs.Personal & Professional Ethics -- The Patient
Representative (Call Center) must have integrity and honesty as
this position is patient-facing. Adherence to professional ethics
as delineated by CEENTA and federal regulations (e.g. HIPAA) is
required.Supervision:The Patient Access Specialist reports to the
Call Center SupervisorThis position has no supervisory
responsibilities.Work Environment:The Patient Access Specialist
functions in a corporate call center. This role routinely uses
standard office equipment such as computers, phones, photocopiers,
and fax machines. The call center can be loud and distracting at
times, so the ability to focus and stay on task is of paramount
importance.Physical Demands:The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
- This is a largely sedentary role in which the employee is
regularly required to sit, talk, or hear.Position Type and Expected
Hours of Work:This is a full-time position with hours dependent
upon call volume, Mondays-Fridays.
Travel:No travel is expected for this position.Education and
Experience:High school diploma or equivalent required. Minimum of
one year of related work history preferred.Other Duties:Please note
this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job. In addition to
those essential job functions identified above in Section II,
individuals in this position are also responsible for performing
other duties or tasks that may be assigned. CEENTA retains the
discretion to add to or change the essential job functions of this
position at any time without notice.A Typical Day in the
Position:As a Patient Access Specialist in the call center, you
will answer an average of 100 - 125 incoming calls per day to
address patient needs such as scheduling, rescheduling, or
canceling appointments, relaying messages to providers and their
staff, and answering general patient questions. Generally, the
Patient Representative is the first point of contact for patients
of CEENTA, so it is imperative that they greet each caller with a
pleasant tone and polite disposition.Powered by JazzHR
Keywords: CEENTA, Charlotte , Patient Access Specialist- University, Other , Charlotte, North Carolina
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