Remote Medicaid Inbound Call Center Representative
Company: VirtualVocations
Location: Charlotte
Posted on: January 27, 2023
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Job Description:
A health insurance company has a current position open for a
Remote Medicaid Inbound Call Center Representative.
Core Responsibilities Include:
Handling 40-50 inbound calls daily from members in a fast-paced
inbound call center environment
Documenting accurate details of inquiries, comments or complaints,
transactions or interactions and records
Escalating unresolved and pending member grievances and appeals
Skills and Requirements Include:
Minimum 1 year of customer service experience
Experience with providing exceptional customer service and
attention to details while listening on calls
Prior experience managing multiple or competing priorities
Prior experience effectively communicating with customers verbally
and listening to their needs
Accurate and complete documentation of member needs, inquiries, or
questions during calls
Keywords: VirtualVocations, Charlotte , Remote Medicaid Inbound Call Center Representative, Other , Charlotte, North Carolina
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here to apply!
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