Customer Prog Mgt Supervisor
Company: Honeywell
Location: Charlotte
Posted on: January 26, 2023
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Job Description:
Join the industry leader to design the next generation of
breakthroughs Oversee the team responsible for post-sale support
that coordinates the operational aspects of ongoing Customer &
Product Support projects. You will lead a team focused on serving
as liaison between the end customer, project management and
planning, project team, and product delivery team. You will review
status of projects and budgets with the customer and work to
coordinate schedules for your team to ensure customer success while
meeting all SLAs. Develop standard work and reporting requirements
to drive customer success right and fast with minimal impact to
internal and external performance metrics. You will assess project
issues and develop resolutions to meet productivity, quality, and
customers satisfaction goals and objectives. You will develop
mechanisms for keeping the Honeywell knowledge base current along
with creating the tools to monitor project progress, and be a key
problem solver with Sales, project managers, and product delivery
teams. Key Responsibilities:Team Management
Project Management
Project Planning
Customer Support
Facilitate Team Alignment
Deliver Status Reports
Sales Support
Reporting and ability to analyze data
Travel YOU MUST HAVE:Bachelor's degree, or equivalent. Some
experience in the field.WE VALUE:Significant experience applying
best practices in Customer & Product Support
Excellent organization skills
Excel Skills and ability to manipulate data
An ability to train others
An ability to direct and motivate a team Additional Information
Keywords: Honeywell, Charlotte , Customer Prog Mgt Supervisor, Other , Charlotte, North Carolina
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