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Customer Prog Mgt Supervisor

Company: Honeywell
Location: Charlotte
Posted on: January 26, 2023

Job Description:

Join the industry leader to design the next generation of breakthroughs Oversee the team responsible for post-sale support that coordinates the operational aspects of ongoing Customer & Product Support projects. You will lead a team focused on serving as liaison between the end customer, project management and planning, project team, and product delivery team. You will review status of projects and budgets with the customer and work to coordinate schedules for your team to ensure customer success while meeting all SLAs. Develop standard work and reporting requirements to drive customer success right and fast with minimal impact to internal and external performance metrics. You will assess project issues and develop resolutions to meet productivity, quality, and customers satisfaction goals and objectives. You will develop mechanisms for keeping the Honeywell knowledge base current along with creating the tools to monitor project progress, and be a key problem solver with Sales, project managers, and product delivery teams. Key Responsibilities:Team Management
Project Management
Project Planning
Customer Support
Facilitate Team Alignment
Deliver Status Reports
Sales Support
Reporting and ability to analyze data
Travel YOU MUST HAVE:Bachelor's degree, or equivalent. Some experience in the field.WE VALUE:Significant experience applying best practices in Customer & Product Support
Excellent organization skills
Excel Skills and ability to manipulate data
An ability to train others
An ability to direct and motivate a team Additional Information

  • JOB ID: HRD186762
  • Category: Customer Experience
  • Location: 13509 South Point Blvd., S. Point Business Park,Suite 100,Charlotte,North Carolina,28273,United States
  • Exempt
  • Engineering (GLOBAL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Charlotte , Customer Prog Mgt Supervisor, Other , Charlotte, North Carolina

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