Client Service Specialist
Company: SPECTRUM
Location: Charlotte
Posted on: January 26, 2023
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Job Description:
Specialty Accounts is responsible for the administration and
audit of Specialty and Employee Accounts, Equipment Research,
Regulatory and Special Handling, Spectrum Internet Assist and
Lifeline Programs. Position has occasional contact with customers.
The position reports directly to the Specialty Accounts
Supervisor.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and
enhance the customer experience
Audit various department reports to maintain billing system
integrity
Perform various forms of customer research within billing system
and/or ticketing system
Address and troubleshoot escalated customer issues
Process customer account adjustments
Perform equipment movement and/or customer order entry within
company billing system based upon request
Provide support to internal and external customers
Maintain various departmental databases
Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
Keywords: SPECTRUM, Charlotte , Client Service Specialist, Other , Charlotte, North Carolina
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