Fraud & Claims Operations Representative
Company: Wells Fargo
Location: Charlotte
Posted on: January 26, 2023
Job Description:
- Wells Fargo is seeking a Fraud & Claims Operations
Representative in Transactions & Processing as a part of Consumer &
Small Business Banking. Learn more about the career areas and lines
of business at wellsfargojobs.com
- In this role, you will:
- Support fraud and claims functional area by proactively
identifying opportunities to improve customer experience, and offer
ideas to mitigate risks through effective authentication of
customers in order to prevent fraudulent activity
- Perform moderately complex customer support tasks by utilizing
solid communication, verbal and written, skills to establish
rapport with customer and to deescalate difficult, as well as
sensitive information as a part of resolving a claim
- Receive direction from managers and escalate non-routine
questions
- Oversee multiple claim types, and take appropriate action to
decision the case using multiple systems and applications
- Interact with colleagues on required information as well as
external and internal customers through inbound or outbound
calling
- Contact third parties for research
- Required Qualifications, US:
- 6 months of customer service experience, or equivalent
demonstrated through one or a combination of the following: work
experience, training, military experience, education
- Desired Qualifications:
- 6+ month Call Center Experience
- Customer service skills with the ability to make both outbound
and inbound phone calls
- Experience processing items high production call volume
- Strong analytical skills with high attention to detail and
accuracy
- Ability to read, analyze, and interpret documents/reports
- Ability to make timely and independent judgement decisions
while working in a fast-paced and results-driven environment
- Ability to navigate multiple computer system windows,
applications and utilize search tools to find information
- Ability to work effectively, as well as independently, in a
team environment
- Excellent verbal, written, and interpersonal communication
skills
- Strong analytical skills with high attention to detail and
accuracy
- Intermediate Microsoft Office skills
- Bilingual speaking/listening proficiency in
Spanish/English
- Schedule:
- Openings - Sunday through Thursday from 9 am to 6 pm
- ***Schedule subject to change based on business need.
- Work Location:
- 8740 Research Drive, Charlotte NC 28262
- Start Date:
- February 27, 2023 Pay:
- $20.00 - $22.00 Based on experience
- Job Expectations:
- This position is not eligible for Visa sponsorship.
- Must be able to attend the full duration of the 6 weeks of
training: Monday- Friday 8:00am -5:00pm
- Training will begin on February 27, 2023
- There will be 6 weeks of paid training, scheduled
Mondays-Fridays 8 AM to 5 PM
- We Value Diversity At Wells Fargo, we believe in diversity,
equity and inclusion in the workplace; accordingly, we welcome
applications for employment from all qualified candidates,
regardless of race, color, gender, national origin, religion, age,
sexual orientation, gender identity, gender expression, genetic
information, individuals with disabilities, pregnancy, marital
status, status as a protected veteran or any other status protected
by applicable law. Employees support our focus on building strong
customer relationships balanced with a strong risk mitigating and
compliance-driven culture which firmly establishes those
disciplines as critical to the success of our customers and
company. They are accountable for execution of all applicable risk
programs (Credit, Market, Financial Crimes, Operational, Regulatory
Compliance), which includes effectively following and adhering to
applicable Wells Fargo policies and procedures, appropriately
fulfilling risk and compliance obligations, timely and effective
escalation and remediation of issues, and making sound risk
decisions. There is emphasis on proactive monitoring, governance,
risk identification and escalation, as well as making sound risk
decisions commensurate with the business unit's risk appetite and
all risk and compliance program requirements. Candidates applying
to job openings posted in US: All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. Candidates
applying to job openings posted in Canada: Applications for
employment are encouraged from all qualified candidates, including
women, persons with disabilities, aboriginal peoples and visible
minorities. Accommodation for applicants with disabilities is
available upon request in connection with the recruitment
process.
Keywords: Wells Fargo, Charlotte , Fraud & Claims Operations Representative, Other , Charlotte, North Carolina
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