Bilingual (Spanish/ English) Operations Associate

Company: Real Floors
Location: Charlotte
Posted on: January 26, 2023

Job Description:

JOB TITLE: Bilingual (Spanish/ English) Operations AssociateJOB TYPE: Direct / Full-TimeLOCATION: Charlotte, NC 28208HOURS: Monday - Friday / 9:00 AM to 6:00 PM *Must be able to work Saturdays on occasion*Real Floors is now the largest multifamily flooring provider in the country!COMPANY OVERVIEW:Real Floors, Inc. has been recognized as a Top Workplace for 8 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country - we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.JOB OVERVIEW:We are looking to hire a BILINGUAL (English & Spanish) Operations Associate to direct and oversee the activities of our subcontracted flooring installers. This position will focus on subcontractor work order assignment/dispatch and flooring installation inspection to ensure our subcontractors are performing satisfactory work.RESPONSIBILITIES:-Communicate with our subcontracted flooring installers on work order assignments.-Review subcontractor payroll sheets for accuracy.-Communicate with subcontractors and others to resolve any work order or other issues.-Research issues related to work order chargebacks.-Satisfy our customers and retain business using your knowledge of our products and services, offer information when needed.-Interact with other Real Floors employees in various roles and functions including sales, operations, warehouse, inventory, billing, and quality assurance, to provide a positive customer experience.-Perform all other duties assigned.QUALIFICATIONS:-MUST BE BILINGUAL (Fluent Spanish/English), both spoken and written - required.-Prior experience or knowledge of flooring products or flooring installation.-Prefer an individual who has prior experience dispatching/assigning work to subcontractors.-Able to to motivate the subcontractors to do their best work in a fast-paced multi-family industry, with 50 - 70 job orders ready to go out a day.-Able to work well independently and have strong time management skills-Great follow-up skills, keeps the manager and our customers informed on key issues and activities.-Motivated by being able to directly impact our company's growth and success.-Technology savvy, able to use computer-based business tools such as Google Drive, Gmail, Microsoft Office Word and Excel, etc.AMAZING BENEFITS: Paid Time Off (PTO) Paid Holidays FREE Life & Disability Insurance Health Care Insurance - Company pays most of the cost! Dental & Vision Care Insurance options Retirement 401(k) + GENEROUS company match Annual Bonus Potential Fitness Membership Reimbursement Employee Referral Bonus Program More! Real Floors: We Live "Got-Your-Back-Ability" Every Day!NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.

Keywords: Real Floors, Charlotte , Bilingual (Spanish/ English) Operations Associate, Other , Charlotte, North Carolina