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Call Center Representative

Company: Pass Mass Agency
Location: Charlotte
Posted on: January 26, 2023

Job Description:

Job DescriptionAbout Pass Mass:Pass Mass Agency is an extended IT and Digital Support company that provides businesses with 24/7 online technical support to their most valued customers.Pass Mass is looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Job Type: Full-timeSalary: $17.50- $30.00 per hourResponsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Collaborate with other call center professionals to improve customer service

    • High school degree
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices
    • Ability to multi-task, set priorities and manage time effectively

      Benefits:
      • Flexible schedule
      • Health insurance
      • Paid time offby Jobble

Keywords: Pass Mass Agency, Charlotte , Call Center Representative, Other , Charlotte, North Carolina

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