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Support Desk Specialist

Company: The Select Group
Location: Charlotte
Posted on: November 26, 2022

Job Description:

SUPPORT DESK SPECIALIST - AUSTIN TX OR CHARLOTTE NC The Select Group is looking for a Support Desk Specialist to join an American Mass Media and Telecommunications Company! We are looking for someone to support the workforce management team with various auditing, reporting and scheduling functions.Must Have Skills:

  • Experience working in a call center environment or strong understanding of how a call center operations
  • Basic excel experience
  • Ability to communicate effectively orally and in writing with all levels of management and company personnel
  • Strong time-management and organizational skills
  • Ability to handle multiple projects and task while working independentlyNice to Have:
    • Workforce Management Experience
    • Experience utilizing scheduling software such as Aspect, IEXDay to day responsibilities:
      • Coordinate scheduling of team meetings, coaching sessions, training and other scheduled off phone activities.
      • Update agent schedules with exceptions received through email and chat.
      • Maintain data in Aspect eWorkforce Management software as well as other related databases and files.
      • Support frontline leadership in scheduling ad-hoc request.

Keywords: The Select Group, Charlotte , Support Desk Specialist, Other , Charlotte, North Carolina

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