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Part-time - Desktop Support

Company: Demand Resource Solutions
Location: Charlotte
Posted on: November 26, 2022

Job Description:

Proactively perform regular site checks and remediate observed/known issues with workstations, printers, monitors, video conferencing equipment, and other end user peripherals.

Resolve desk-side incidents involving onboarding of operators and through daily incident management.

Maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment for the NCC/RG.

Log all incidents and requests in our ServiceNow ITSM toolset.

Coordinate incident resolution with various support towers for incidents requiring functional escalation.

Job Types: Part-time, Contract, Temporary

Pay: $22.00 - $25.00 per hour

Schedule:
* 4 hour shift
* Day shift
* Evening shift
* On call
* Weekend availability

Ability to commute/relocate:
* Charlotte, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:
* iOS: 1 year (Preferred)
* Customer support: 2 years (Required)
* Windows: 2 years (Required)

Work Location: One location%58047475%

Keywords: Demand Resource Solutions, Charlotte , Part-time - Desktop Support, Other , Charlotte, North Carolina

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