Veterinary Client Service Representative

Company: Charlotte Animal Referral & Emergency
Location: Charlotte
Posted on: November 26, 2022

Job Description:

*CARE* - Charlotte Animal Referral & Emergency is a privately owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include Cardiology, Internal Medicine, Neurology, Ophthalmology, Oncology, and Surgery.

*The Position*: We're looking for an experienced Client Service Representative; veterinary CSR experience is preferred but not required.

*The Schedule: * We have the following schedules available:

* First shift- 7am-3pm
* Second shift 11am-7pm
* As a 24/7 hospital, we are open on weekends and holidays. All CSRs will be required to rotate holiday coverage.

*Requirements: *

* High school diploma, general education degree or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Proficient with computers.
* Experience in customer service.
* Excellent written and verbal communication skills.
* Emotional intelligence, self and social awareness

*Responsibilities: *

* Greet clients and patients as they enter the hospital
* Answer multi-line telephone
* Check patients in as they arrive
* Notify technicians when patients have arrived
* Secure all documents prior to the arrival of patients for scheduled appointments
* Scan and save documents according to protocols
* Input patient and client information correctly into the electronic medical record
* Other duties as assigned.

*The Location: * Charlotte Animal Referral & Emergency is based in Charlotte N.C. This is a great place to live because of our restaurants, breweries, shopping and close proximity to hiking trails as well as the mountains and beach. CARE is conveniently located minutes from uptown and is easily accessible from US74.

*What are your next steps?*

* Our interview process consists of a phone interview, in-person interview and working interview.
* After you submit your application we will email you to schedule a phone interview.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Relocation assistance
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Night shift
* Overtime
* Weekend availability

COVID-19 considerations:
To keep our staff safe and to prevent us from having to limit the amount of clients and patients we see each day we are not allowing clients into our building at this time. Everyone who enters the building is required to wear a face mask at all times.

Application Question(s):
* Tell me why you would like a position at CARE - Charlotte Animal Referral & Emergency.
* What is your personal email address? Indeed blocks applicants' email addresses on resumes.
* What is your desired work schedule?

Education:
* High school or equivalent (Required)

Experience:
* veterinary: 1 year (Required)
* customer service: 2 years (Required)

Work Location: One location%58047475%

Keywords: Charlotte Animal Referral & Emergency, Charlotte , Veterinary Client Service Representative, Other , Charlotte, North Carolina