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Client Care Specialist

Company: The CORE Training, Inc.
Location: Cornelius
Posted on: November 26, 2022

Job Description:

The Core Training is currently seeking a highly detailed and service-minded Client Care Specialist (or Client Concierge) to join our Operations Department. This person will be responsible for creating and delivering an excellent client experience to our Level 3 coaching members through phone calls, emails, and video conferencing calls.

*What you would be doing: *

* Contacting up to fifty (50) current clients (Mortgage Loan Officers and Realtors) monthly
* Responding rapidly to client email requests for resources from our library to enhance their coaching experience
* Tracking data such as the clients goals and current results
* Asking for referrals to help grow our clientele
* Assisting with events and executing projects
* Facilitating the coaching process with your level 3 clients and coaches by providing guidance and accountability
* Traveling to our annual and semi-annual events three (3) times a year

*What we need from you: *

* Exceptional written and verbal communication skills
* Minimum of two (2) years of customer service experience required
* Professional phone voice and appearance (70% of calls are on Zoom)
* Strong time management skills
* Willingness to go above and beyond
* A great understanding of our products and services offered
* The ability to build relationships and establish trust
* Adept at problem solving
* A "think outside the box" mentality
* Ability to work effectively and efficiently in Salesforce and Zoom
* Proficient in Microsoft Office Suite
* High School Diploma or equivalent

*Company benefits: *

* Employer-sponsored medical, dental, vision, disability, and life insurance after 90 days.
* Matching retirement savings plan (for employees 21 years or older and with at least 3 months of service)
* 7 paid holidays
* Paid vacation and sick time; parental leave after 12 months of service
* Free meals and snacks on premises
* Growth opportunities

Job Type: Full-time

Pay: $37,500.00 per year

* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Vision insurance
* Monday to Friday
Supplemental pay types:
* Bonus pay

COVID-19 considerations:
Masks available but not required.

Ability to commute/relocate:
* Cornelius, NC 28031: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location%58047475%

Keywords: The CORE Training, Inc., Charlotte , Client Care Specialist, Other , Cornelius, North Carolina

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