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Customer Service Order Specialist

Company: Dixie Belle Ice Cream
Location: Charlotte
Posted on: November 26, 2022

Job Description:

*Dixie Belle Ice Cream* is a premium Ice Cream distribution company serving the best brands to our customers exclusively as the Master concessionaire for the Carolinas and Coastal Georgia. We distribute Unilever brands like Ben & Jerry's, Magnum, Klondike, Popsicle, Breyers, Talenti and other Good Humor brand novelties.

Dixie Belle Ice Cream has an immediate full-time Customer Service Order Specialist position for a driven and energetic person that is open and willing to learn.

*Primary responsibilities will be: *

* Answering phones and identifying customer needs
* Troubleshooting to assist customers with issues
* Creating and correcting orders while working closely with merchandisers and drivers to ensure routes are 100% on track.
* Putting together a target list and obtaining new businesses and vendors within our territory
* Running sales/compliance reports to ensure our current customer base is serviced properly
* Talking to people from a wide variety of backgrounds
* Some light office duties
* Requires intermediate experience in MS Excel, Teams, Outlook, Google. Candidate will be tested on these programs
* Must have a minimum of 3 years' experience in an office setting
* Must have a minimum of 1 years' experience in cold calling.
* Customer Service and Sales experience a plus.

Must be able to communicate with corporate level as well as all level of individuals. Good personality and not easily frustrated. Ability to use social media, email blast programs, Zoom and other video conferencing programs as well as excellent phone etiquette.

The right candidate will have a humble, respectful personality. We are a small 'family oriented' company with a pleasant office atmosphere. We are looking for a 'team player', so you must get along well with others and respect what each member brings to the table.

Please reply with your resume and a brief explanation of why you feel you would be good for this position.

Job Type: Full-time

Pay: $16.00 per hour

Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Ability to commute/relocate:
* Charlotte, NC 28208: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Microsoft Excel: 1 year (Required)

Work Location: One location%58047475%

Keywords: Dixie Belle Ice Cream, Charlotte , Customer Service Order Specialist, Other , Charlotte, North Carolina

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