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User Experience Designer

Company: Armstrong Transport Group
Location: Charlotte
Posted on: November 26, 2022

Job Description:

Armstrong Transport Group, LLC is a third-party logistics provider headquartered in Charlotte, NC.

Our premier nationwide network of independent agents work at 125 locations around the country. We match our customers' needs with the variety of services we provide. From LTL to full truckload, international, intermodal (and everything in between) there is no project too big or too small for Armstrong to handle. Today, we have over 150 agent offices and more than 1,000 logistics professionals working around the country. Our customers, carriers, and agents are supported by a team of over 100 corporate employees.

We are seeking an _associate level Systems Administrator_ to join our growing organization. In this role, you will protect our critical information, systems, and assets; you will vet and build software solutions, and serve as a co-partner and point of escalation for the Help Desk. You will perform administration tasks, including user/group administration, security permissions, print services, research event log warnings and errors, and monitor resources, ensuring system architecture components work together seamlessly.

_Please note this is a hybrid position, with four days in the office._

*Responsibilities: *

* Respond and investigate inquiries from internal corporate employees with Gmail, Slack, Zoom, and other back-office software
* Administer and service end users with respect to enterprise products, such as Google Suite, and Microsoft 365, VOIP, and corporate collaboration tools
* Monitor network traffic, email security alerts, and other basic network management
* Manage user setup to internal office applications as well as DAT, ITS, and other proprietary applications
* Identify, troubleshoot, and fix "basic" application issues involving the Armstrong Transport Group, LLC product suite and other third-party applications
* Successfully resolve patch cable management issues
* Additional responsibilities as needed

*Requirements: *

* Proven experience as a help desk technician or in a similar technical support role
* Proficient understanding of computer systems, mobile devices, and other technical products
* Proficient understanding of network topology and concepts, such as TCP/IP, DNS, and DHCP
* Demonstrated ability to successfully manage multiple task assignments across several projects
* Demonstrated ability to take a proactive approach to problem resolution
* History of success following a team-oriented and collaborative mindset
* Experience with Azure cloud management, AD FS concepts, AD sync, and experience with Domain Controllers
* Technically savvy, with working knowledge of office automation products and remote control

*Benefits: *

ATG offers medical, dental, vision, and flexible spending and HSA benefits on the first of the month following the date of hire. Additional benefits include PTO, short- and long-term disability, and 401(k) with up to a 3.5% match.

Armstrong Transport Group, LLC is an equal opportunity employer. We do not discriminate in any aspect of employment based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No weekends
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Charlotte, NC 28203: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Charlotte, NC 28203%58047475%

Keywords: Armstrong Transport Group, Charlotte , User Experience Designer, Other , Charlotte, North Carolina

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