Client Specialist -1st shift 7a to 530p 4 days a week

Company: Anuvia Prevention and Recovery
Location: Charlotte
Posted on: November 26, 2022

Job Description:

Anuvia has been named North Carolina's best treatment center.

We provide the following benefits to our valuable employees:

- The health benefits begin on the first day (aka no waiting period).

- Time off is generous and encouraged.

- Short- and long-term disability insurance provided by the company

- Low monthly medical, dental, and vision insurance premiums.

- Education Assistance Program; including certifications and continuing education.

- Adoption Assistance

- Commuter Benefits Program

- Orthodontic Benefits

- 401(k) with a 7% employer contribution after the first year and immediate vesting.

- Employee Assistance Programs (EAP)

- Invitation to a Market Place with great discounts on numerous vendors

- Access to a library of online training and development courses

*Anuvia Prevention and Recovery is seeking qualified candidates for a Client specialist 2nd shift Full time (6p-630a) treatment center in office. *

The Client Specialist provides supportive interventions to individual consumers, monitors individual consumer's progress through services. Services will be provided in accordance with established best practice guidelines

To be considered for the position, candidates must meet the following qualifications:

High School Diploma, or G.E.D.

Two years of direct healthcare experience with a preference for substance use disorder treatment experience or an equivalent combination of training and experience.

Must have a valid driver's licensure.

Ability to work a flexible schedule, irregular or protracted hours, and to stay over, come in early, or work a different shift than assigned to meet the business need of covering unexpected staff outages to be in compliance with State staff ratio requirements.

Valid Driver's NC or SC License is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Consumer Related Duties: *

- Complete consumer admission processing within required 2 hour time-frame established by the State by assisting consumer in signing of all required documentation, explaining appropriate procedures and client rights to consumer

- Conduct consumer discharge process

- Perform duties to keep facility safe and to maintain therapeutic setting, i.e. conduct census bed checks, search and secure consumer's personal belongings according to established policy and procedures

- Provide educational and therapeutic activities for consumers

- Accurate and timely documentation in the consumer record and in accordance with Federal, state and agency policies

- Assist consumers by providing First Aid/CPR as needed during medical emergency until advanced medical personnel arrive

- Guide consumers through discussion of material presented in video format; work with assigned consumers regarding treatment plans and referrals to the next level of care

- Transport and accompany consumers to and from local appointments

- Explain consumer's rights and Center procedures to consumers and family members

- Serve meals to consumers and monitor consumer behavior at mealtimes

- Interact with outside agencies to facilitate referrals as assigned

- Provide consumer support as needed

- Assist consumers with Activities in Daily Living as assigned

- Practice Universal Precautions in all consumer-related assignments

- Develop person-centered, individualized service plan with consumer, identify appropriate interventions to be used with consumer, monitor consumer behavior and document achievement of outcome

- Assist with assessing all emergent situations as assigned

- Participate in Staffing crisis situations, post-crisis

- Participate in QA/QI activities as assigned

- Adhere to agency policies and procedures, Center Operational Procedures and internal protocols/directives in all functions

*Administrative Duties: *

- Ability to work a flexible schedule

- Attend monthly staff meetings

- Ability to meet the physical demands of the job

- Stay current on all required trainings

*IDENTIFIED COMPETENCIES: *

*Knowledge: *

*Administration and Management: *Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

*Computers: *Knowledge of the use of personal computers and Microsoft Office software/applications.

*Customer and Personal Service: *Knowledge of principles and processes from providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

*Clerical: *Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

*English Language: *Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

*Skills: *

*Communication: *Speaking and writing with clarity and with sensitivity to the audience.

*Computer skills: *Using the computer correctly to document clinical activity, to correspond with others, to gather information and data and to develop presentations.

*Conflict Resolution: *Recognizing core issues in a conflict and engaging all parties in a solution.

*Cultural Competence: *Understanding and addressing with respect and sensitivity differences among people from disparate cultures.

*Problem Solving: *Identifying complex problems and reviewing related information to develop and evaluate options and to implement solutions.

*Technical: *Telephone, switchboard, TDD equipment; copy and fax machines; typing (composing or editing documents for content, grammar, etc.)

*Time management: *Effectively manage workload and time to meet job standards

*Abilities: *

*Communicate with Supervisors, Peers, or Subordinates: *The ability to provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

*Communication: *Ability to communicate clearly, both orally and in written form.

*Diversity: *Ability to effectively work with a diverse group of consumers, community partners, and staff members.

*Planning and Coordination: *The ability to develop specific goals and plans to prioritize, organize, and accomplish work.

*Professionalism: *The ability to treat supervisors, co-workers, clients, families, agencies representatives and other stakeholders in a professional and courteous manner.

*Admission processing: * Ability to walk, talk and hear consumers and others; ability to climb stairs to take consumer to their assigned room and help them get set up; ability to lift up to 25 pounds; ability to admit consumer within 2 hour limit established by the State.

*Vital signs: * Ability to use a manual stethoscope to take blood pressure; ability to use fingers to take pulse

*Bed checks*: Ability to go up and down stairs at least every 2 hours per shift

*Serve meals: * Ability to stand and tolerate aromas while serving meals to consumers

*Activities in Daily Living*: Ability to assist consumers with walking, climbing stairs, sitting, dressing, personal hygiene, grooming, and eating

*Emergent situations: * Ability to assess and act upon all emergent situations, which could require the need to run or walk quickly, maintain a physical hold to protect consumers

*Communication skills*: Effectively convey thoughts, ideas, instructions, etc., verbally and in writing so that others will understand

*Technology skills*: Effective use of personal computers and Microsoft Office software/applications, as well as other software required for the position

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Medical specialties:
* Addiction Medicine
* Psychiatry
Schedule:
* 12 hour shift
* Holidays
* Night shift
* Weekend availability

COVID-19 considerations:
Anuvia is a Medicaid provider, therefore, Covid-19 vaccinations are mandated. Subject to the Company's approval, medical or religious exemptions may be requested. All staff and guest are required to wear face mask and maintain social distancing of 6ft.

Ability to commute/relocate:
* Charlotte, NC 28211: Reliably commute or planning to relocate before starting work (Required)

Education:
* High school or equivalent (Required)

Experience:
* Behavioral health: 1 year (Preferred)

Language:
* English (Required)

License/Certification:
* Driver's License (Required)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)

Work Location: One location%58047475%

Keywords: Anuvia Prevention and Recovery, Charlotte , Client Specialist -1st shift 7a to 530p 4 days a week, Other , Charlotte, North Carolina