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Company: First Watch
Location: Concord
Posted on: November 26, 2022

Job Description:

The primary responsibility of a Server is to create a dining experience that encourages the customer to return to First Watch Restaurants. Provide friendly, responsive service to create an exceptional dining experience for all of our customers. Each server's primary objective is to show our customers such a marvelous time; they will want to return again and again.

Servers at First Watch go through a rotation at the Host stand or as a Busser- there are no exceptions. Once every 2 weeks a server will be expected to Host or Bus for one of their shifts.

Major Responsibilities:

Welcome and greet customers. Make all our customers feel comfortable and let them know you're there to personally take care of them

Inform customers of specials and menu changes

Make recommendations you genuinely feel your customers will enjoy

Up-sell food & beverage items using suggestive selling technique

Answer questions regarding regions where food products come from, how food is prepared

Describe in detail tastes and textures

Answer questions about our food, beverages and other cafe functions and services.

Take food and beverage orders from customers, enter orders in our point-of-sale system which relays orders to the kitchen

Deliver food and beverages from kitchen to customers in a timely matter

Perform side work at the start and end of each shift as required by service station assignment

Maintain clean service area

Monitor and observe customers dining experience. Ensure customers are satisfied with the food and service. Respond promptly and courteously to any requests

Prepare final bill, present check to customer, accept payment, process credit card charges or make change (if applicable)

Be ready and willing to assist fellow servers as situations arise

Be ready and willing to assist bus person with clearing and resetting tables

Thank customers for their visit and invite them to return

Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by management

Exercises Veto Power when picking up food for delivery to customers.

Anticipates the needs of customers, i.e., more coffee. Demonstrates "service" attitude with other staff and customers

Roll silverware as assigned on a daily basis

*Requirements: *

_*WEEKEND AVAILABILITY REQUIRED*_, *closed on Christmas and Thanksgiving*

Six months experience as a server in a comparable restaurant is, required

Punctuality with regular and reliable attendance

Honesty and integrity

Must be able to effectively communicate with customers, management and coworkers

Basic math skills - arithmetic - the ability to make change

Basic reading and writing skills

Multi-task oriented - ability to perform multiple job functions at one time

Follow workplace safety procedures

*Additional Requirements*:

Walk and stand throughout the entire shift

Continuously reach, bend, lift, carry, stoop, and wipe

Frequently wash hands

Moderate exposure to extreme temperatures

Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance

Work Relationships:

The Server works with all levels of management and staff within the cafe. Additionally, positive professional contact with customers is required to provide an exceptional quest experience.

Job Types: Full-time, Part-time

Pay: $2.13 - $2.14 per hour

* Flexible schedule
Restaurant type:
* Casual dining restaurant
* Fast casual restaurant
* 8 hour shift
* Day shift
Weekly day range:
* Weekend availability

Ability to commute/relocate:
* Charlotte, NC 28277: Reliably commute or planning to relocate before starting work (Required)

* Restaurant experience: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: First Watch, Charlotte , Server, Other , Concord, North Carolina

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