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Bilingual Contact Center Representative

Company: Morris-Jenkins
Location: Charlotte
Posted on: November 25, 2022

Job Description:

You love meeting new people, and you want a job where you can make a difference. You're also fluent in English and Spanish!

How would you like to be our new Bilingual Customer Service Representative (CSR)?

Training Class Begins January 9, 2023!!

Your Role

As a Bilingual Customer Service Representative:

You'll support customers who need help. Whether they call, email, or live chat, you'll be the hero to let them know help is on the way!
You'll educate customers. You're gonna learn about some awesome products and services we have. You have an important role in getting this information to our customers so they can make informed decisions about things that could really help their homes!
You'll engage with customers online. When customers post reviews online, you'll connect with them. This helps them feel truly heard, and it helps make sure we're staying true to our reputation as a trusted company!
You'll process customer orders. When a customer needs service, you'll log details by using our tracking software for any orders and changes.
You'll partner with other departments. Customer service is a team effort, and each department has its role. When we all work together, each customer gets the best experience possible!

Some Highlights of the Job

You'll make $20.50/hour with bonus potential to exceed over $15,000!
This is NOT your typical call center job. You'll don't have to read from a script. Just be YOU!
We're open from 6am-midnight. We're looking to fill 10-hour shifts starting at 8 am, 9am, 10am, and 1:30pm on location.
HVAC and plumbing aren't just about comfort, they're about safety, too! When people call us for help with their homes, you'll be that first point of contact that lets them know they're in the right hands. You'll be making a huge difference in your community every day!
Morris-Jenkins was voted Top Workplace in the USA for 2021!

All About YOU

You feel best when you help others. You're not afraid to go the extra mile to help people. Whether it's reaching out to another department for answers or taking the time to talk to a nervous customer over the phone, you just want to make a difference for someone!
You're great at making people feel comfortable! When something is wrong with your home, it's easy to get stressed out and scared. You've got a knack for showing empathy and taking the time to understand people when they need a listening ear.
You're great at communication. Not only are you good at listening, but you know the right words (spoken or written) to solve problems and make people feel good about it!
You're great at translating between English and Spanish.
You're a multitasking pro. You don't have to worry about being bored here. Things can get pretty exciting, but you're good at keeping up!

The people at Morris-Jenkins are so happy here, they even voted us for the Charlotte Observer's "Top Workplace" award in 2016, 2018, 2019, and 2020! We have HUGE company breakfasts, fiestas, contests, and more!

When customers feel like they're drowning in HVAC and plumbing problems, they need someone to be their lifesaver.

Ready to dive in?

Submit your application online today!

Morris-Jenkins is located in Charlotte, North Carolina. We proudly serve the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina).

The Super-Fun HR Stuff

Minimum Qualifications:

At least one (1) year experience in customer service; contact center experience preferred
Excellent interpersonal & verbal and written communication skills
Exceptional time management skills with the ability to organize and manage multiple tasks and screens at once
Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
Proficient skills in Microsoft Office applications including Word, Excel, Outlook, and Teams
Keyboard typing proficiency a minimum of 50 WPM
Alignment & commitment to company values (honesty, integrity, fairness, and respect)
Ability to fluently speak in the English and Spanish languages

Preferred Qualifications:

High school diploma or GED
Prior sales experience

Essential Job Functions per the ADA

Mental & Physical Demands and Work Environment: The characteristics described here are representative of those that must be met by a person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions per the Americans with Disabilities Act (ADA). This job description is subject to change and does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.

Physical Demands: Must be able to remain in a stationary position, over 90% of time for 10 hour shifts. Constantly operates a computer, phone, and other office equipment.

Mental Demands: Must be able to perceive and distinguish emotions in telephone conversations, as well as deal with adversarial confrontations. Requires an ability to concentrate and prioritize multiple tasks at once. Ability to deal with occasional adversarial confrontations or stressful situations, making prudent decisions in a fast-paced environment in adherence to company values.

Work environment: While performing the duties of this job the noise level is usually moderate. Must maintain confidentiality with customer information.

Rotational Weekend and some Holidays hours required, as needed
Must have reliable attendance and flexible schedule availability

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Keywords: Morris-Jenkins, Charlotte , Bilingual Contact Center Representative, Other , Charlotte, North Carolina

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