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Call Center Outbound Business Sales ($18 Per Hour, Plus Commission)

Company: Spectrum
Location: Charlotte
Posted on: September 24, 2022

Job Description:

CALL CENTER OUTBOUND BUSINESS SALES $18 PER HOUR, PLUS COMMISSION AND INCENTIVES! MON FRI 8AM TO 5PMLocation: 8336 Forest Point Blvd Charlotte, NC 28273Area of Interest: Call Center, Outbound Telemarketing, SalesPosition Type: Full TimeOur agents earn an hourly base pay of $18.00/hour along with lucrative commission and incentives.JOB SUMMARYThe Telesales Representative position is an Outbound Telemarketing Sales position within the Spectrum Business team. Individuals in this position are responsible for understanding Spectrum Business products and services (Internet, Voice & Video) for the purpose of selling to new acquisition prospects and upselling existing Spectrum Business customers via outbound calling in a call center environment.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Effectively sell Charter products and services to new and existing prospects.Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.Act as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services.Inform prospects of our product pricing model and Spectrum Business competitive advantage compared to other service providers.Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.Ensure database information is accurate and complete.Perform other duties as requested.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to communicate orally in a clear, concise and professional manner.Ability to listen and interpret the needs of the prospect.Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales.Ability to show proper judgement and initiative.Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations.Ability to effectively use and multi task with a personal computer; utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator.Must effectively work independently as well as with othersKnowledge of commercial internet, video and data and telephone products and services.Proficient in MS Office and related software applications.Required EducationHigh School Diploma / GED or equivalent.Required Related Work Experience and Number of YearsCustomer Service and/or Telecommunication Sales Experience - 1+PREFERRED QUALIFICATIONSPreferred Related Work Experience and Number of YearsICOMS and/or CSG work experience, or experience with similar billing software - 1+Customer Service and/or Telecommunication Sales Experience - 2+WORKING CONDITIONSOffice work environment where employee may need to be seated for long periods of time while using a telephone headset and computer.Exposure to moderate noise levels.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Who You Are Matters Here We re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Associated topics: club, dealer, inside sales representative, insurance, insurance agent, market, marketing, sales representative, telesales, vacation

Keywords: Spectrum, Charlotte , Call Center Outbound Business Sales ($18 Per Hour, Plus Commission), Other , Charlotte, North Carolina

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