Call Center Coordinator
Company: Metasys Technologies
Location: Charlotte
Posted on: September 24, 2022
Job Description:
Call Center Coordinator - Atlanta, GA OR Dallas, TX OR
Charlotte, NC Job Description As the Call Center Coordinator, you
will facilitate and manage various processes (client specific)
within the contingent worker lifecycle from onboarding through
off-boarding. The Call Center Coordinator also provides first-level
customer support to Hiring Managers, Supplier Partners and
Contingent Resources. You will--- Assist hiring managers, Program
Operations team and suppliers during all stages of the contract
labor acquisition process including but not limited to interview
scheduling, onboarding, worker assignment management, time and
expense management and offboarding Assist Supplier Partners and
Client Team with Day 1 check-in and roster management for all new
starts and onsite classes Document all client reported issues and
track resolution through to completion ensuring a high level of
customer satisfaction Maintain and update worker assignments to
reflect appropriate changes. Provide constant communication to
clients, suppliers, contingent workers and other partners via
face-to-face meetings, email and phone Conduct research and
analysis to resolve client's or supplier inquiries as needed
Provide program status reports to leadership as required Monitor
performance against contract SLA's (i.e. pending end of
assignments, invoicing, time and expense management and vendor
compliance tracking) Constant interaction with vendors to ensure
new hire paperwork is completed in a timely manner so the
contractor can start assignment on time Assist in and provide
support to suppliers and client management for contingent workforce
employee relations issues Generate, analyze, and provide contingent
workforce reporting to Program Operations team and client
management as needed Qualifications
Excellent analytical and
problem-solving skills Excellent documentation and follow up skills
Strong organizational skills Outstanding time management skills
Self-motivated with ability to work independently Excellent
customer service skills Professional demeanor Excellent verbal and
written communication skills 1-2 or more years of staffing and/or
MSP experience Bachelor's degree preferred MS Office, particularly
MS Excel intermediate skills (VLOOKUP, Pivot Tables, Formulas) Call
Center Managers will be assigned to work onsite at one of our
client office locations in Morrow, GA, Charlotte, NC or Dallas, TX.
At Metasys Technologies, we help our customers think attract,
engage and retain top talent. For nearly two decades, we have built
relationships with some of the most successful global organizations
and have been recognized for our growth (Inc. 5000 Fastest Growing
Private Companies in America), our commitment to diversity
(National Minority Supplier Diversity Council Supplier of the
Year), and our culture (Atlanta Business Chronicle Top Place to
Work). Simply put, we are passionate about talent and want to help
you achieve your goals. We believe that the best of work in the
future will be completed in environments that think beyond systems
and where people matter . That is where you enter the picture! When
you work with Metasys Technologies , you will be engaged in
meaningful work that grow your skills and capabilities. We are
committed to properly leveraging your skills and expertise, while
providing you with opportunities to expand your capabilities to
grow personally and professionally. You are in the driver seat of
your career, and we are here to support you every step of the way,
when you work with us. With Metasys Technologies, Inc., you will be
placed in an important position to be able to "make the difference"
with our candidates, consultants, clients and internal teams. When
you join our team, you will discover that you are valued - yes, you
matter to us. You will experience that your daily work contributes
to an important big picture. You will be positioned to touch lives,
both personally and professionally. You work will be meaningful and
rewarding and you may even qualify for the Metasys Technologies,
Inc. "I Make the Difference" award at some point in your career
with us! Equal Opportunity Employer Metasys Technologies, Inc. is
an Equal Opportunity Employer (EEO) and do not discriminate on the
basis of race, color, religion, national origin, gender, pregnancy,
sexual orientation, gender identity, age, physical or mental
disability, genetic information or veteran status. We encourage all
interested applicants to apply. Job Requirements:
Assist hiring managers, Program
Operations team and suppliers during all stages of the contract
labor acquisition process including but not limited to interview
scheduling, onboarding, worker assignment management, time and
expense management and offboarding Assist Supplier Partners and
Client Team with Day 1 check-in and roster management for all new
starts and onsite classes Document all client reported issues and
track resolution through to completion ensuring a high level of
customer satisfaction Maintain and update worker assignments to
reflect appropriate changes. Provide constant communication to
clients, suppliers, contingent workers and other partners via
face-to-face meetings, email and phone Conduct research and
analysis to resolve client's or supplier inquiries as needed
Provide program status reports to leadership as required Monitor
performance against contract SLA's (i.e. pending end of
assignments, invoicing, time and expense management and vendor
compliance tracking) Constant interaction with vendors to ensure
new hire paperwork is completed in a timely manner so the
contractor can start assignment on time Assist in and provide
support to suppliers and client management for contingent workforce
employee relations issues Generate, analyze, and provide contingent
workforce reporting to Program Operations team and client
manage
Keywords: Metasys Technologies, Charlotte , Call Center Coordinator, Other , Charlotte, North Carolina
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