Customer Service Representative - Remote in Denver OR Golden, Colorado
Company: UnitedHealth Group
Posted on: September 24, 2022
If you are located within Denver OR Golden, CO, you will have
the flexibility to telecommute* (work from home) as you take on
some tough challenges. -
If putting a smile on someone's face puts one on yours, you belong
on our team. Here at Optum and UnitedHealth Group, we've brought
together teams of incredibly compassionate and absolutely positive
people to help serve our members when they call us with questions
regarding their health care coverage, eligibility or reimbursement.
Your helpful personality combined with our support, training and
development will ensure your success. This is no small opportunity.
This is where you can bring your compassion for others while
building a career.
This position is full - time (40 hours / week), Monday - Friday.
Employees are required to work our normal business hours of -8:00
AM - 5:00 PM MST (Mountain Standard Time zone). Our office is
located at 1707 COLE BLVD, SUITE 100, GOLDEN, CO, 80401.
We offer 30 - 90 days of training. -Training will be conducted
onsite and virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
- Answer 60 - 90 incoming phone calls per day from customers and
identify the type of assistance the customer needs -
- Ask appropriate questions and listen actively to identify
specific questions or issues while documenting required information
in computer systems
- Contact care providers (doctor's offices) on behalf of the
customer to assist with appointment scheduling or connections with
internal specialists for assistance when needed
- Assist customers in navigating New West Physicians websites
while encouraging and reassuring them to become self - sufficient
in using our tools
- Research complex issues across multiple databases and work with
support resources to resolve customer issues and / or partner with
others to resolve escalated issues -
This role is equally challenging and rewarding. You'll be called on
to research complex issues across multiple databases. It requires
fluency in computer navigation and toggling while you confidently
and compassionately engage in dialogue with the caller. Be assured
that our training will provide you with knowledge of the various
products, plans and levels of benefits available to members and
you'll soon find yourself creating positive experiences and earning
the gratitude of callers on an hourly basis.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
- High School Diploma / GED (or higher) OR equivalent work
- 1+ years of experience in a call center OR medical office,
using phones and computers as the primary job tools
- Familiarity with computer and Windows computer applications,
which includes the ability to navigate and learn new and complex
computer system applications
- Ability to travel to the office and complete 90-day training
period and quarterly refresher trainings, our office is located at
1707 COLE BLVD, SUITE 100, GOLDEN, CO, 80401
- Ability to work any 8-hour shift between the hours of 8:00 AM -
5:00 PM MST (Mountain Standard Time zone) from Monday -
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation
- Prior health care experience
- Customer service experience
- Working knowledge of electronic medical records software
- Reside within Denver OR Golden, CO
- Required to have a dedicated work area established that is
separated from other living areas and provides information
- Ability to keep all company sensitive documents secure (if
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
- Demonstrated ability to listen skillfully, collect relevant
information, build rapport, and respond to customers in a
compassionate manner -
UnitedHealth Group requires all new hires and employees to report
their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background
and experience is different and we like that. UnitedHealth Group
values the skills, experience and dedication that serving in the
military demands. In fact, many of the values defined in the
service mirror what the UnitedHealth Group culture holds true:
Integrity, Compassion, Relationships, Innovation and Performance.
Whether you are looking to transition from active duty to a
civilian career, or are an experienced veteran or spouse, we want
to help guide your career journey. Learn more at
Learn how Teresa, a Senior Quality Analyst, -works with -military
veterans and ensures they receive the best benefits and experience
Careers with Optum. Here's the idea. We built an entire
organization around one giant objective; make the health system
work better for everyone. So when it comes to how we use the
world's large accumulation of health - related information, or
guide health and lifestyle choices or manage pharmacy benefits for
millions, our first goal is to leap beyond the status quo and
uncover new ways to serve. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds
and most advanced ideas on where health care has to go in order to
reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular
opportunity to do your life's best work.SM
Colorado Residents Only: The salary range for Colorado residents is
$16.00 - $23.51. Pay is based on several factors including but not
limited to education, work experience, certifications, etc. In
addition to your salary, UnitedHealth Group offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). No matter where or when
you begin a career with UnitedHealth Group, you'll find a
far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: #RPO, #YELLOW
Keywords: UnitedHealth Group, Charlotte , Customer Service Representative - Remote in Denver OR Golden, Colorado, Other , Charlotte, North Carolina
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