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Company: The Ballantyne Hotel Charlotte
Location: Charlotte
Posted on: September 23, 2022

Job Description:

Server AM at The Gallery Restaurant

JOB SUMMARY: Provides prompt and courteous food and beverage service to restaurant guests while maximizing sales and guest satisfaction.

This is an Part Time server shift - hourly plus tips.


-Describes all menu items; methods of preparation and prices as needed.
-Accommodates any special requests that the kitchen is able to deliver for the guest.
-Up-sells established menu items or specials to maximize food and beverage revenues.
-Serves menu items to guests in a prompt and courteous manner and according to established service standards.
-Performs pre- and post-shift side work; stock service station, makes coffee, etc.
-Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.
-May assist Greeter/ Cashier with greeting and seating guests; may assist busperson with clearing table and filling glasses.
-Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
-Provides a professional image at all times through appearance and dress.
-Follows company policies and procedures.
- MUST be able to work a flexible shift that includes: Days, Afternoon, Nights and Weekends. Plus, work Holidays as well, if needed .

Note: Other duties as assigned by supervisor or management


-Prior food service experience with general knowledge of restaurant operations, preferably in a four or five star restaurant or hotel
-Micros experience helpful


--- Ability to prioritize and maintain multiple tables at one time

--- Excellent verbal communication skills

--- Excellent organizational and time management skills with the ability to work well under pressure

--- Basic math skills for cash handling

--- Although this position primarily works the dinner shift, must be able to work a flexible schedule, including mornings, weekends and holidays


--- Ability to walk and stand for extended periods, speak, hear, talk, reach, bend, grasp, and perform repetitive motions

--- Ability to push, pull, lift, carry, or otherwise move up to 40 lbs.


-401k after 90 days, fully vested, company match to 3%
-Employee Assistance Program (EAP)
-Marriott Hotel Discounts Worldwide
-Northwood Hospitality Discounts
-Discounts at our Gallery Restaurant and Spa
EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Keywords: The Ballantyne Hotel Charlotte, Charlotte , Server, Other , Charlotte, North Carolina

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