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Lead Billing

Company: Spectrum
Location: Charlotte
Posted on: September 23, 2022

Job Description:

JOB SUMMARY
IN CENTER Serves as the primary contact for Customer Support Billing team questions and customer escalations. Provides expert support as it relates to troubleshooting billing issues and/or handling complex customer billing inquiries and payments. Works under minimal supervision.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Interact effectively with internal and external customers regarding products and services.

Assist representatives with customer questions/escalations in a timely, thorough and efficient manner.

Effectively present and discuss Charter's products and services.

Manage representative and customer interactions professionally and effectively.

Coordinate and communicate with the Call Center Supervisor, to ensure efficient operations and customer satisfaction.

Remain current and knowledgeable on every aspect of supported product.

Comply with all company and call center policies and procedures.

Accurately document customer account records based on actions taken.

Fulfill work schedules as required.

Identify training and skill gaps, and provide proactive feedback and recommendations for improvement.

Perform other duties as assigned.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong communication skills
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Windows and general intranet navigation
Advanced knowledge/experience of internet/phone operations and/or telecommunications call center
Education
High school diploma or equivalent

Related Work Experience
Successful completion of a minimum of 1 year as a CSR, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous level
Experience in cable operations and/or telecommunications call center

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Previous customer service representative experience

Education
Not applicable

Related Work Experience
Not applicable

WORKING CONDITIONS
Normal office conditions

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability *Colorado Pay Range : 20.00-32.20 *More on Spectrum :
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet -, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. CCS111 317826 317826BR

Keywords: Spectrum, Charlotte , Lead Billing, Other , Charlotte, North Carolina

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