Sr Systems Architect
Posted on: September 23, 2022
This position is responsible for leading design, development and
implementation efforts of Pega technologies. In this role, you will
use your development and operations knowledge to identify and
prioritize issues, find solutions to common problems and mentor and
support junior staff to help support our Pega Customer Decision Hub
platform. This includes working with our entire engineering
organization and Enterprise Architecture.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and
enhance the customer experience.
Take ownership and accountability of the Product/site
Assist in analyzing code for reliability issues, components, and
infrastructure and system level problems.
Work with architects, teach leads, test leads and stakeholders to
identify points of failure.
Lead and oversee technical teams in construction of the designed
Lead and improve the tooling and automation of our infrastructure
to minimize manual work, increase performance, and decrease the
frequency and severity of incidents.
Responsible for technical oversight and implementation of Pega
solutions including supporting Inception and Elaboration to ensure
optimal solution architecture and design.
Define the type of alert requirements, exceptions and messages to
be monitored that will trigger the alerts and recovery.
Establish best practices for system logging, monitoring, health
checks, and recovery.
Define approach for scale up and scale down and ensure
Infrastructure provisioning scripts and automation meet required
Work with QA lead, Tech leads, architects to ensure test
automation, security testing is integrated with our Pega Customer
Decision Hub and pipeline.
Lead or assist with Root Cause Analyses (RCAs).
Provide critical input into the selection, configuration, and
implementation of new and existing technology solutions.
Demonstrate high ownership and ability to drive issues to
Highly organized and have the ability to juggle many tasks without
losing sight to the highest priority items.
Perform other duties as requested.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Pega Certified: CSA, CSSA or LDA
Advanced experienced with Pega Customer Decision Hub
Advanced experienced with managing both physical and Virtual
Proficient scripting in one or more languages (e.g. Python, Shell,
PowerShell, Ansible or Perl)
Advanced experience with CI/CD tools (Puppet, Ansible, Jenkins)
Advanced experience managing monitoring and alerting tools
Prior experience working in an Agile environment
Some familiarity with containerized workloads (e.g. Kubernetes,
Skilled in troubleshooting methodologies
Must have excellent written and oral communications, including
technical documents, and process documents.
Requires attention to detail and excellent organizational
Ability to contribute independently as well as be a team player
Advanced experience managing small projects
Self-starter, ability to manage tasks with little supervision
Bachelor's degree in Computer Science or related field, or
Required Related Work Experience and Number of Years
Network experience 5+
System Administration experience 5+
Container Services 2+
Preferred Related Work Experience and Number of Years
Experience in building and implementing model-driven,
enterprise-level business solutions 5+
CI/CD experience in a customer facing, production environment
Experience as a Site-Reliability/DevOps System Engineer 3+
On Call support, on a rotation basis
ISY314 314173 314173BR
Keywords: Spectrum, Charlotte , Sr Systems Architect, Other , Charlotte, North Carolina
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