Senior Service Delivery Lead
Company: Bank of America
Location: Charlotte
Posted on: August 7, 2022
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Job Description:
Job Description:
Develops and sponsors tactics to achieve strategic objectives
across functional groups or within a business group. Develops and
implements programs, projects or processes for a major segment of a
complex function or a small diverse business.
Provides technical leadership for work teams in specialized
functional or process areas. Associates in the Service Delivery
function are responsible for Relationship Management / Account
Management of a client / business area in all information
technology activities.
The role requires one to be a proactive and strategic business
partner in an IT environment striving to meet current and
anticipated business objectives. The relationship manager serves as
a single point of contact for the client and must be capable of
managing initiative-based portfolios in a multi-matrixed
environment.
They are also the escalation point for unresolved problems,
complaints and complex service requests. Key skill sets include the
ability to execute a portfolio using consulting skills and conflict
resolution, proactively drive innovative business solutions, and
use technical, enterprise, and business knowledge to work across
structures to meet customer needs. Associates in this job code must
manage people.
As a Sr. Service Delivery Manager your role and responsibilities
will be:
1st shift (United States of America)
Hours Per Week:
40
Learn more about this role
Keywords: Bank of America, Charlotte , Senior Service Delivery Lead, Other , Charlotte, North Carolina
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