Escalations Associate - Registered
Company: Wells Fargo
Location: Charlotte
Posted on: August 7, 2022
Job Description:
About this role:Wells Fargo is seeking an Escalations Associate
- Registered...In this role, you will:
- Research and resolve escalated inquiries and complaints
including review of in process, closed, or cancelled single loan or
credit exceptions, applications, claims, files or online
transactions
- Determine appropriate course of action by conducting
investigative steps to identify the issues, research product
information, and process complex or corrective transactions
online
- Review escalated inquiries and complaints that require special
handling, process complex or corrective transactions online, and
ensure resolution or negotiation of sensitive and time critical
matters
- Receive direction from supervisors and exercise judgment within
defined parameters while developing understanding of investigative
steps to identify and resolve issues, terms, conditions, and
contracts to ensure the process and documentation are in compliance
with internal company requirements, insurer guidelines, investor
requirements or government regulations
- Provide information to the management committee members,
agencies, or business leaders related to the escalated inquiries
and complaintsRequired Qualifications, US:
- 6+ months of Customer Contact in a Financial Services
Environment, Financial Services Operations, Underwriting, or
Quality Assurance experience, or equivalent demonstrated through
one or a combination of the following: work experience, training,
military experience, education
- Successfully completed Financial Industry Regulatory Authority
(FINRA) Series 7 examinations (or FINRA recognized equivalents)
sufficient to qualify for immediate FINRA registrationDesired
Qualifications:
- Brokerage industry experience
- Experience performing quality assurance audits
- Ability to make timely and independent judgment decisions while
working in a fast-paced and results-driven environment
- Ability to motivate and provide performance feedback to
staff
- Experience developing partnerships and collaborating with other
business and functional areas including SAGE, Intake, Legal and
other
- Excellent verbal, written, and interpersonal communication
skills
- Ability to prioritize work, meet deadlines, achieve goals, and
work under pressure in a dynamic and complex environment
- Ability to assess current processes/procedures and make
recommendations for efficiency
- Experience resolving and working through escalated and complex
issues
- SmartStation, ECMP, StoreVision Platform (SVP), Agent Desktop,
Direct Client Contact, Microsoft Office including Word, Exel, and
Power Point
- Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint,
and Access) skillsJob Expectations:
- Maintaining appropriate FINRA license(s) is required for
ongoing employment in this position. Compliance with state law
registration and licensing requirements is mandatory. In addition
to state registration and licensing requirements, specific product
licenses or SAFE licensing may apply. Additional requirements
include meeting enhanced financial fitness and criminal background
standards. Wells Fargo will initiate the FINRA licensing review
process at the time of offer acceptance. For specific FINRA
qualification exams obtained after 9/30/2018, the Securities
Industry Essentials (SIE) exam co-requisite is requiredWage band
for this position is $23.13 - 41.11 Hourly plus bonusWe Value
Diversity At Wells Fargo, we believe in diversity, equity and
inclusion in the workplace; accordingly, we welcome applications
for employment from all qualified candidates, regardless of race,
color, gender, national origin, religion, age, sexual orientation,
gender identity, gender expression, genetic information,
individuals with disabilities, pregnancy, marital status, status as
a protected veteran or any other status protected by applicable
law. Employees support our focus on building strong customer
relationships balanced with a strong risk mitigating and
compliance-driven culture which firmly establishes those
disciplines as critical to the success of our customers and
company. They are accountable for execution of all applicable risk
programs (Credit, Market, Financial Crimes, Operational, Regulatory
Compliance), which includes effectively following and adhering to
applicable Wells Fargo policies and procedures, appropriately
fulfilling risk and compliance obligations, timely and effective
escalation and remediation of issues, and making sound risk
decisions. There is emphasis on proactive monitoring, governance,
risk identification and escalation, as well as making sound risk
decisions commensurate with the business unit's risk appetite and
all risk and compliance program requirements. Candidates applying
to job openings posted in US: All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. Candidates
applying to job openings posted in Canada: Applications for
employment are encouraged from all qualified candidates, including
women, persons with disabilities, aboriginal peoples and visible
minorities. Accommodation for applicants with disabilities is
available upon request in connection with the recruitment
process.
Keywords: Wells Fargo, Charlotte , Escalations Associate - Registered, Other , Charlotte, North Carolina
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