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Corporate Learning & Development Specialist

Company: Community Association Management
Location: Charlotte
Posted on: June 25, 2022

Job Description:

Job Description Community Association Management, a premier Association Management Company serving North and South Carolina, is looking for an experienced Learning and Development Specialist.
The Learning and Development Specialist supports the design, development, and implementation of effective employee training and development strategies, to produce a more efficient and effective workforce and client base. Heavy emphasis will be placed on developing user and learner friendly content and curriculums that result in engaged employees, highly successful managers, and well-informed clients.
This is a hands-on, individual contributor role responsible for curriculum design and development of internal and external training courses and curriculums. The incumbent will work in concert with the Director of Human Resources and Learning & Development to assess training needs, collaborate with internal subject matter experts, and ensure the documentation of the company's Learning & Content Management Systems are comprehensive and updated on a continuous basis. Documentation includes, but is not limited to, on the job training processes and procedures, and performance support materials (training guides, job aides, etc.). Further responsibilities will include development, validation, and deployment of business processes, practices, and procedures across the enterprise.
- Ensure Community Association Management's learning and development activities support and drive key business objectives that are in alignment with the organizational standards.
- Design (redesign) and develop effective training curriculums including the evaluation and research of training options and alternatives.
- Document policies, procedures, training decks, or other artifacts necessary to facilitate the learning and development needs of internal employees and external clients.
- Maintain company's content management systems (Back Office) on an ongoing, routine basis.
- Engage at all levels of the organization developing strong cross-functional partnerships with subject Matter Experts (SMEs) in order to design and develop content for training programs and curriculums.
- Heavy job shadowing (side-by-side sessions with employees) in a live setting on a routine basis in order to create and/or update documentation of business processes in all departments.
- Design, develop, validate, and frontload training materials in the company's Learning and Content Management Systems.
- 4-year college degree preferred with at least 2 years of training design, development, and documentation management in a similar role. 3 years of training design, development, and documentation management in a similar role can be a substituted for formal education.
- Operational knowledge of MS Office: Excel, Word and PowerPoint, and e-Learning Platforms.
- Must be a self-starter, driven by a standard of excellence, with the ability to work independently with little supervision or oversight.
- Ability to develop training and methodology programs that are unique to the organization's goals, values, and mission statement.
- Must have exceptional critical thinking skills, with the ability to collaborate and make decisions in the midst of ambiguity and abstract ideas.
- Ability to gain exposure to simple and complex tasks within the business and industry.
- Must have excellent interpersonal and communication skills (written and verbal).
- Ability to present facts and recommendations verbally and in writing.
- Ability to receive large amounts of information and convert into manageable learning chunks for training delivery without losing content/process objectives.
- Ability to study performance data and information to identify trends and opportunities for improvement.
- Demonstrated experience in design, validation, and deployment of e-Learning courses.
- Plan, design, implement, and conduct training to a diverse level of employees.
- You are open to opportunity and can see the bigger picture, keeping leaders, employees, and colleagues front of mind as you embrace the opportunities that our diversity offers.
- With a number of projects running simultaneously, you must be flexible and agile with the ability to handle multiple projects and prioritize.
- You have a coachable attitude, with the ability to overcome challenges and effectively problem solve.
- You build trust, develop good working relationships, and communicate effectively with colleagues and across functions.
- You can balance varied considerations without compromising on quality, evaluating the data to inform decision-making and continuous improvement.
- You can make yourself understood and are a good listener.
- You enjoy designing and developing course ware.

Given the COVID-19 pandemic, and the need to protect our employees, clients, and vendors, Community Association Management requires all employees, including newly hired employees (on their first day of employment) be fully vaccinated or be able to submit appropriate documentation showing an approved exemption from the COVID-19 Vaccination due to a medical or sincerely held religious belief.
All employees are required to provide documentation of the vaccination series against COVID-19.

Company Description

Keywords: Community Association Management, Charlotte , Corporate Learning & Development Specialist, Other , Charlotte, North Carolina

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