Parts Coordinator- Mexico

Company: Chiron America, Inc.
Location: Charlotte
Posted on: June 25, 2022

Job Description:

Job Title: Parts Coordinator - MexicoDepartment: OperationsReports To: -Director of Operations -SUMMARY:Provides customer service support to our U.S. and international customers and business partners with a focus on the Mexico region. Responsible for providing parts information, pricing, availability and delivery status while effectively developing and maintaining customer relationships. -REGIONAL (MEXICO) RESPONSIBILITIES

• Main contact for Mexican customers for parts, accounting and shipping questions.
• Responsible for export/import paperwork and coordination for the Mexican market.
• Contact customers for delayed or missing payments and other basic accounting support.
  PARTS RESPONSIBILITIES:
  • Answer phone calls from customers and dealers and coordinate spare parts activities.
  • Provide assistance to identify part numbers and prepare parts quotations.
  • Receives, prioritizes and processes parts orders based on customer requirements, product shipping modes and product availability.
  • Reviews and processes requests for credits, pricing adjustments, quote responses, product shipment tracking and customer inquiries.
  • Contact customers and provide correspondence as necessary for order processing and customer inquiries.
  • Notify customers of confirmed delivery dates and provide tracking numbers.
  • Works in conjunction with the shipping and receiving department, Accounting, Quality Control and nonconforming materials committee to ensure orders meet all processing requirements.
  • Prepare, review and/or maintain parts shipment documentation while ensuring all shipments are invoiced in a complete, accurate and timely manner.
  • Work with the service dept. and/or engineering dept. for technical information as needed.
  • Assist machine rebuild with parts identification.
  • Work along with the NCM committee on returns or warranty claims.
  • Notify the Purchasing Dept. in advance on parts orders that will impact inventory/stock levels.
  • Coordinate emergency orders with the Purchasing Dept. and shipping / receiving.
  • Participation in departmental 24 hour emergency "on-call" service as required.
  • Other duties as assigned. -EDUCATION and/or EXPERIENCE:
    • High school diploma or equivalent education required.
    • Minimum of two years' of experience in customer service.
    • 
      QUALIFICATIONS:
      • Bilingual (English/Spanish)
      • SAP experience in material modules
      • Export knowledge / experience with the US / Mexico route
      • Proficient in Microsoft Office, with thorough knowledge of Word and Excel.
      • Detail oriented with strong organizational and time management skills.
      • Excellent verbal and written communication skills.
      • Ability to remain focused in a fast-paced work environment is a must.
      • Able to consider all resources and to identify practical solutions in a variety of situations. -PHYSICAL DEMANDS:Must be able to sit for prolonged periods of time, working on a computer. -Occasionally lift or move objects up to 20 pounds.

Keywords: Chiron America, Inc., Charlotte , Parts Coordinator- Mexico, Other , Charlotte, North Carolina