Account Coordinator (Remote Friendly)
Company: Mission Lane
Location: Charlotte
Posted on: June 26, 2022
Job Description:
Mission Lane is revolutionizing access to financial tools to
pave a clear way forward for millions of Americans on the path to
financial success. We strive to create solutions no one ever has
before, to redefine the financial industry for the better. Sound
like a mission you could get behind?We're looking for thoughtful
problem-solvers with big hearts, the ability to speak easily &
confidently, and the innate desire to exceed customer expectations,
to join our rapidly expanding Servicing and Collections/Recoveries
teams as Account Coordinators.Account Coordinators can choose to
work from our beautiful headquarters office in Richmond, VA, or
from their homes, or a little bit of both! We are currently hiring
remote Account Coordinators in AR, AZ, FL, MO, NV, PA, TX and
VA.About you: You've developed your skills with 1+ year(s)
experience in any professional environment where going above and
beyond for your customers is the number one priority. We've found
that everyone from recent grads, tenured call-center professionals,
collections agents, outbound sales reps, and customer service
professionals from the retail, restaurant and hospitality
industries are well prepared for success in this key role. If any
of these sound like you - and if you're ready to launch your career
and GROW along with us - we'd love to hear from you!About the
perks:
- 20 days PTO + 6 paid holidays
- Ability to work 100% remotely or at our office in Richmond,
Virginia - or a little bit of both!
- Competitive hourly rate + up to $7,800 a year in bonus
potential
- Medical, dental and vision coverage, including a 100%
company-paid employee-only option
- Paid parental leave
- All IT equipment provided for you
- $40 per month Internet Stipend
- $100 per month Thrive Stipend - to use in any way that helps
you thrive
- TONS OF opportunities for advancement at a fast-growing
company!The impact you'll make: You'll drive forward our mission of
financial inclusion by serving as the voice of Mission Lane. When
our customers speak with you, they'll know that their financial
well-being is your number one priority. As an Account Coordinator
on the Servicing Team, you'll take calls from current customers and
use your communication, critical thinking, and problem solving
skills to help them succeed with our products. As an Account
Coordinator on the Collections/Recoveries Team, you'll make calls
to customers who have fallen behind on payment, approach them with
dignity and respect, and help them improve their financial health.
You'll thrive in this role if:
- You have 1+ years experience going above and beyond for
customers, in any industry
- You have some sales or negotiation experience, or the
demonstrated ability to speak persuasively
- You're a critical thinker with problem-solving skills
- You're savvy with the use of technology & software
- You have solid written and verbal communication skills
- You have great interpersonal skills, and an ability to adapt to
the situation
- You're resourceful, resilient, and thrive in a fast-paced
environment
- You can multitask while speaking with customers
- You have a High School diploma or GEDIf you choose to work
remotely:
- A private, quiet, distraction-free, interruption-free work area
is a requirement for success in the role. At Mission Lane, we're
looking for people who have the courage to take on new challenges.
If you need accommodations to perform at your highest potential
throughout the application and/or interview process, don't hesitate
to reach out.We're committed to ensuring our team members have
balance in their lives. Our comprehensive benefits package*
provides the support you need to thrive at work and at home.
- Work: An engaging culture with access to training programs and
advancement opportunities
- Life: Full health, dental, and vision benefits, Flexible
Spending Account (for medical and childcare expenses), paid
parental leave, and a 401k Company Match
- Balance: Generous PTO, flexible schedules, a Calm App
subscription, and more. *Benefits may vary by location More about
Mission Lane:Mission Lane is based in the U.S., with offices in
Richmond, Virginia & San Francisco, California. Founded in December
2018, we've rapidly grown to almost 2 million customers.It all
started with a realization: nearly fifty percent of the adult
population in the U.S. doesn't have access to a clear line of
credit. And by "clear" we mean credit without crazy fees that only
increase debt. Most traditional credit card companies either
overlook or overcharge this group because they have less-than-prime
credit scores or no score at all. We decided this just wouldn't
do.We understand that everyone doesn't have the same opportunities.
We also know that everyone joins us at different stages of their
financial journeys. Providing access to clear credit was a critical
first step, but our work isn't done. We are actively developing new
products designed to meet our customers where they are, according
to their needs.We get it - life happens . That's why Mission Lane
is hard at work paving a better way forward.Just like for our
customers, Mission Lane creates opportunities for our employees to
learn, grow, and prosper. We strive to create an environment that
brings out the best in everyone, everyday.Mission Lane is an Equal
Opportunity Employer committed to diversity and inclusion in the
workplace. All qualified applicants will receive consideration for
employment without regard to sex, race, color, age, national
origin, religion, physical and mental disability, genetic
information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law.Mission Lane is not currently
sponsoring new applicant employment authorization for this
position. And please, no third-party recruiters.
Keywords: Mission Lane, Charlotte , Account Coordinator (Remote Friendly), Other , Charlotte, North Carolina
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