ServiceNow ITIL Senior Practitioner
Company: Capgemini Government Solutions
Location: Charlotte
Posted on: June 25, 2022
Job Description:
Capgemini Government Solutions (CGS) LLC is seeking a highly
motivated ServiceNow ITIL Senior Practitioner to join our team to
support our government clients. In this remote role, the candidate
can be located anywhere in the United States. -This multi-faceted
opportunity is a leadership role on our ServiceNow capability team
that is growing and provides room for creativity and growth for a
dynamic and exciting career path. - The ServiceNow ITIL Senior
Practitioner works in collaboration with teams across the business
to support clients looking for creative solutions! As a ServiceNow
Senior ITIL Practitioner you will work on full ServiceNow lifecycle
processes that translate business requirements into functioning
software systems, services, and solutions. This role is an
opportunity to apply and grow your skillset in ITIL with a
motivated and rapidly growing company, servicing a wide range of
technology forward clients, and building CGS' capabilities. Job
Responsibilities As a ServiceNow Senior ITIL Practitioner, you
will:
- Provide domain expertise in ServiceNow implementation and
functionality
- Develop and define core ITIL processes along with your
customer
- Elicit and document requirements into workflows, user stories
and/or requirements specifications
- Design and/or execute software tests
- Create and present detailed designs, plans, and training to
customers
- Prepare workflows, user stories, design specifications and
other artifacts - Required -Qualifications
- U.S. Citizenship is required
- Eligible to obtain and maintain Government Security Clearance
- 8+ years of relevant experience implementing ServiceNow, with
at least two full implementation cycles
- Understanding of ServiceNow ITSM and ITOM modules
- Experience with ServiceNow Knowledge Management and advanced KM
concepts
- Understanding of "User Experience" concepts
- Ability to elicit and document customer requirements
- Ability to design execute software tests
- Experience in both Agile and Waterfall methodologies
- Experience in project delivery and working directly with
customers and clients
- Ability to create and present detailed designs, plans, and
training to customers
- Ability to work in a project-oriented consulting environment
and provide estimates of effort and communicate status to
management
- Facilitation of organizational change management
- Ability to navigate ambiguous situations
- ITIL V3 or V4 foundation certification
- Extended ITIL certifications highly desirable Company Overview
- A global leader in consulting, technology services and digital
transformation, Capgemini is at the forefront of innovation to
address the entire breadth of client's opportunities in the
evolving world of cloud and digital platforms. Building on its
strong 50-year heritage and deep industry-specific expertise,
Capgemini enables organizations to realize their business ambitions
through various services from strategy to operations. Capgemini is
driven by the conviction that the business value of technology
comes from and through people. It is a multicultural company of
200,000 team members in over 40 countries. The Group reported 2020
global revenues of EUR 15.2 billion. Capgemini Government
Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused
on providing high-quality services to the U.S. Federal Government.
Learn more about us at -. Capgemini has an entrepreneurial
environment that embodies the following values: Honesty, Boldness,
Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a
competitive benefits package to our employees. Capgemini is an
Equal Opportunity Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment
without regard to race, national origin, gender
identity/expression, age, religion, disability, sexual orientation,
genetics, veteran status, marital status, or any other
characteristic protected by law. - - Pay Transparency:
Keywords: Capgemini Government Solutions, Charlotte , ServiceNow ITIL Senior Practitioner, Other , Charlotte, North Carolina
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