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ServiceNow ITIL Senior Practitioner

Company: Capgemini Government Solutions
Location: Charlotte
Posted on: June 25, 2022

Job Description:

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated ServiceNow ITIL Senior Practitioner to join our team to support our government clients. In this remote role, the candidate can be located anywhere in the United States. -This multi-faceted opportunity is a leadership role on our ServiceNow capability team that is growing and provides room for creativity and growth for a dynamic and exciting career path. - The ServiceNow ITIL Senior Practitioner works in collaboration with teams across the business to support clients looking for creative solutions! As a ServiceNow Senior ITIL Practitioner you will work on full ServiceNow lifecycle processes that translate business requirements into functioning software systems, services, and solutions. This role is an opportunity to apply and grow your skillset in ITIL with a motivated and rapidly growing company, servicing a wide range of technology forward clients, and building CGS' capabilities. Job Responsibilities As a ServiceNow Senior ITIL Practitioner, you will:

  • Provide domain expertise in ServiceNow implementation and functionality
  • Develop and define core ITIL processes along with your customer
  • Elicit and document requirements into workflows, user stories and/or requirements specifications
  • Design and/or execute software tests
  • Create and present detailed designs, plans, and training to customers
  • Prepare workflows, user stories, design specifications and other artifacts - Required -Qualifications
    • U.S. Citizenship is required
    • Eligible to obtain and maintain Government Security Clearance
      • 8+ years of relevant experience implementing ServiceNow, with at least two full implementation cycles
      • Understanding of ServiceNow ITSM and ITOM modules
      • Experience with ServiceNow Knowledge Management and advanced KM concepts
      • Understanding of "User Experience" concepts
      • Ability to elicit and document customer requirements
      • Ability to design execute software tests
      • Experience in both Agile and Waterfall methodologies
      • Experience in project delivery and working directly with customers and clients
      • Ability to create and present detailed designs, plans, and training to customers
      • Ability to work in a project-oriented consulting environment and provide estimates of effort and communicate status to management
      • Facilitation of organizational change management
      • Ability to navigate ambiguous situations
      • ITIL V3 or V4 foundation certification
      • Extended ITIL certifications highly desirable Company Overview - A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client's opportunities in the evolving world of cloud and digital platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through various services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2020 global revenues of EUR 15.2 billion. Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high-quality services to the U.S. Federal Government. Learn more about us at -. Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees. Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law. - - Pay Transparency:

Keywords: Capgemini Government Solutions, Charlotte , ServiceNow ITIL Senior Practitioner, Other , Charlotte, North Carolina

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