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Senior Content Strategist and Information Architect

Company: Wells Fargo
Location: Charlotte
Posted on: June 25, 2022

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Content Strategist and Information Architect as part of the Public Affairs Communications and Brand Management team. For additional information on this line of business, refer to the external Careers Site at

The Senior Content Strategist and Information Architect is considered a subject matter expert in the digital technology industry. This role provides leadership and expertise for digital initiatives that have significant impact on the entire company. This individual helps advocate for and facilitate a cohesive and easy-to-use online user experience, working closely with cross-company leadership to develop strategies that streamline and improve the digital workplace that all Wells Fargo employees use.

In this role, you will:

Collaborate with UX designers, content designers, web producers, product managers, developers, and user researchers on multi-channel experiences for employees to help further the Employer Brand

Leverage data and user insights to inform content strategies across enterprise digital channels

Generate creative solutions which meet business goals in a user-centric way

Partner with Designers and Researchers on all our initiatives, helping lead projects from concept to launch

Write and edit copy - make every word count

Define navigation strategies and optimize search results to ensure critical content is easy to find

Clearly articulate the rationale behind your recommendations, reflecting brand standards, content design best practices, and competitive research

Stay abreast of industry standards

Consult with business partners, developers, analysts, legal/compliance, and stakeholders across the organization

Ensure your content experiences are accessible

Perform light interaction design as needed

Required Qualifications:

7+ years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Experience with user centered design principles

Financial services experience

Excellent verbal, written, and interpersonal communication skills

Ability to negotiate, influence, and collaborate to build successful relationships

Strong organizational, multi-tasking, and prioritizing skills

Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

10 years' experience developing and implementing digital content strategies and copy for large, public- facing and or internal websites

Experience with information architecture; interaction design experience is a plus

Position Locations:

301 S. Tryon Street, Charlotte NC

550 S. 4th St, Minneapolis MN

64 E Broadway Rd, Tempe AZ

201 Main St, Dallas (Fort Worth) TX

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Charlotte , Senior Content Strategist and Information Architect, Other , Charlotte, North Carolina

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