Security Officer (part-time)
Company: Charlotte Hornets
Location: Charlotte
Posted on: May 16, 2022
Job Description:
Position Overview
The Hornets Event Staff is currently looking for qualified and
responsible individuals for Hornets Sports & Entertainment events.
Interested candidates may apply on-line. All candidates will be
subject to a background and reference check.
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
Essential Duties and Responsibilities
- Greet and direct all guests to their assigned
seating/location
- Effectively able to read and identify credentials and tickets,
with the understanding of proper access to the appropriate
area
- Maintain open and smooth access routes in the concourses and
throughout the seating area
- Identify and resolve issues in a timely manner
- Respond to guests' request for service and assistance
- Monitor your assigned area
- Enforce and uphold integrity of the facility and the
event
- Perform routine search procedures and entrances and exits and
ensure that no prohibited items enter or leave Spectrum
Center.
- Ability to proactively identify and address offensive
behavior
- Attend and participate in pre-event meetings
- Receive and act on complaints from guests, clients and
employees according to established policies and procedures
- Enforce policies and procedures throughout the facility on a
24hr 7day a week basis
- Follow all rules and regulations as outlined in the policies
and the procedures manual
- Aid in direction of orderly evacuation of building
- Monitors and maintains access control
- Other duties as assigned by Manager
Essential Guest Service Functions:
- Guest service oriented
- Respond to requests for service and assistance
- Anticipates and respond to the guests' needs in a timely
manner
- Treat all guest in a kind and courteous manner
- Serve as the Arena's ambassador for the Security Department
Required Skills, Experience and Abilities
To perform the job successfully, you should demonstrate the
following competencies:
- High school diploma/or equivalent
- Must be able to work a minimum of 85% of Hornets games and 75%
of all other events
- Available to work evenings, weekends and holidays
- The ability to maneuver throughout the building
- The ability to stand and walk for extended periods
- The ability to bend, and lift at least 50 pounds and push 70
pounds
- The ability to work effectively at high altitudes
- Strive to maintain a safe work environment for self and
others
- Must be able to pass background check
- Proficient with the internet, E-mail, and Microsoft Excel and
Word
- Ability to handle multiple tasks simultaneously
- Must be able to work independently and use sound
judgment
- Willingness and ability to provide proof of completed COVID-19
vaccination required. All religious, medical, or other legally
recognized exemptions regarding vaccination status will be
considered
Skills and Qualifications:
- Possess excellent communication skills, oral and
written
- Ability to handle multiple tasks simultaneously
- Guest services and Security experience preferably, however, not
mandatory
- Must be very flexible with the ability to adapt to different
situations
Adaptability:
- Adapts to changes in the work environment
- Ability to work in inclement weather conditions (within
reason)
Communication Skills:
- Asks key questions to obtain information
- Speaks clearly, listens and gets clarification
- Communicates changes effectively
- Demonstrates accuracy and thoroughness
- Writes clearly and informatively
Professionalism:
- Demonstrates neat and professional appearance at all
times
- Follows instructions, responds to management
directions
- Treats people with respect
Safety and Security
- Observes safety and security procedures
- Reports potentially unsafe conditions
- Proactively enforces security policies for building
Work Ethic
- Reports to work on time
- Arrives at meetings and appointments on time
- Uses time effectively
Keywords: Charlotte Hornets, Charlotte , Security Officer (part-time), Other , Charlotte, North Carolina
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