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Client Retention Representative

Company: Townsquare Interactive
Location: Charlotte
Posted on: May 15, 2022

Job Description:

As a Customer Account Manager, you will be dedicated to building and maintaining strong client relationships ensuring that TSI is positioned to deliver on the services agreed upon that align with the client's goals, objectives and expectations. We educate our clients, offer advice and suggestions, problem solve, and advocate for them. Our success is measured by their success.


Manage and maintain a growing book of current business
Act as the main point of contact for all accounts within your book of business
Build long-term partnerships across your book of business
Proactively contact active clients to enhance customer retention and provide support to your clients
Educate clients on all existing and new product offerings
Analyze and measure client's success, as well as areas where there is room to optimize their campaign


Strong communication and follow-up/follow-through skills
Strong attention to detail
Goal oriented
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Sales background is a plus
1-3 years experience in a client facing/customer service role


3 weeks of PTO (+ 9 paid holidays)
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Casual, high-energy work environment
Opportunity for upward mobility
Company provided laptop
Competitive salary + bonus program

Who Is Townsquare Interactive?

Townsquare Interactive (TSI) is a division of Townsquare Media-the third-largest broadcasting company in the country. We develop digital marketing campaigns for small businesses using SEO, website design, social media management, online reputation monitoring and more.

We've won multiple local and national awards for our work environment, including:

Charlotte's Best Places to Work: 2015-2020
Best & Brightest Award: 2017, 2019, 2020
Top Workplaces for Charlotte Observer: 2017-2020
Top Workplaces USA: 2021

Why You'll Love Working at TSI

We are a team of driven individuals who push ourselves and those around us to grow personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you'll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We've had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you'll have the opportunity to take steps toward your target and take your career to new heights!


Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

Keywords: Townsquare Interactive, Charlotte , Client Retention Representative, Other , Charlotte, North Carolina

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