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IT Support Specialist

Company: Rosegate Mortgage
Location: Charlotte
Posted on: May 15, 2022

Job Description:

Rosegate Mortgage was founded in Charlotte in August 2020. With our great people, advanced technology, and best-in-class operations team, we provide homebuyers with a quick, transparent, and white-glove mortgage solution. Our expertise is in the home buying experience and our goal is to create a customer for life. We have been awarded 2021 Top 1% Originators, 2021 Industry Leading Closing Times, and 2021 Fastest-Growing Loan Officers, and we're just getting started!

At Rosegate Mortgage, we partner with you to build the career of your dreams. You will come into a rapidly growing fintech company where the current team becomes future leaders. We are looking for someone who is seeking an opportunity to have hands-on experience in many facets of the business, and eventually, train others to work alongside them. This truly is a unique opportunity for you to build your career much more quickly than anywhere else, and we can't wait to work alongside you and watch!


Set up new hire workstations with computers and technology

Provide technical support to employees and resolve errors in a timely manner

Install and configure appropriate software and functions according to specifications

Provide orientation and guidance to users on how to operate new software and computer equipment

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Maintain records/logs of repairs, fixes, and maintenance schedule

Reporting & Analytics


Bachelors Degree in Computer Science, Information Systems or related field

Excellent diagnostic and problem-solving skills

Exceptional interpersonal and communication skills.

Outstanding organizational and time-management skills

General knowledge of internet security and data privacy principles

Ability to keep up with technical innovation and trends in IT support.


Flex PTO

Competitive Salary

Unlimited career opportunities

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Life Insurance

Rosegate Mortgage is an ---equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

NMLS: 2020757- - Equal Housing Opportunity - Licensed in NC, SC, AL, GA, TN, FL, MD, & VA -

Keywords: Rosegate Mortgage, Charlotte , IT Support Specialist, Other , Charlotte, North Carolina

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