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Business Systems Specialist II (REMOTE)

Company: Infotek Consulting LLC.
Location: Charlotte
Posted on: January 16, 2022

Job Description:

Infotek Consulting is a team of empathetic and compassionate people, and we truly value one another, our clients, and our community. We do not just see the benefits of a diverse, equitable, and inclusive workplace, but we also see it as our responsibility.

We have the best employees who excel in a fast-paced and energized environment, making us a leading end-to-end services firm specializing in Deltek - ERP, Microsoft - Service Provider, and IBM Cognos -. Our services include Functional, Technical, and Custom Development Solution Services in which we deliver unique, cost-effective, and high-performance solutions for our clients.

Summary

The Business Support Specialist II is responsible for providing a higher tier of technical assistance and support related to Infotek clients and Deltek applications suite, responds to support requests for hosted, on-premise, and cloud clients, and provides initial point of escalation when needed for level I support.

Requirements

  • 2-3 years technical experience with Deltek applications (Costpoint, Time & Expense, GovWin) to include troubleshooting, maintenance, patching, and hotfixes.
  • Familiarity with Microsoft SQL Server
  • Working knowledge of networking and network protocols
  • Working knowledge of IBM Cognos Business Intelligences or Cognos Analytics
  • Experience with Active Directory administration
  • Experience with current Microsoft desktop OS & apps
  • Experience with Windows Server operating systems
  • Excellent problem-solving Skills
  • Excellent Customer Service skills
  • Excellent oral and written communication skills
  • Productive and organized in a remote work environment
  • Familiarity with Oracle RDBMS is a plus
  • Familiarity with J2EE Application Servers is a plus
  • Leading I.T. industry certificates (COMPTIA, Microsoft, VMware, etc.) is a plus
  • Proficiency in MS Office, specifically MS Office 365 is a plus
  • Understanding of full functionality of Microsoft Teams is a plus
  • BSc/BA in relevant field preferred although years of experience will be considered in lieu of a Bachelor's degree

    Responsibilities
    • Provide technical assistance and support for incoming issues related to Deltek applications suite (Deltek Costpoint, Vision, Time & Expense, GCS, CER, GovWin)
    • Act as point of escalation for first-tier support
    • Respond to queries either in-person or over the phone
    • Assist with documentation for clients
    • Train customer users
    • Respond to email messages from customers seeking help
    • Ask questions to determine the nature of the problem
    • Walk customers through the problem-solving process
    • Apply updates, hot-fixes, and patching as required to resolve issues or routine maintenance of Deltek applications
    • Follow up with customers to ensure issues have been resolved.
    • Maintain 3rd party application support (ex: Unanet, IBM Cognos, TM1)
    • Must be willing to work occasional nights and weekends, if doing so is necessary
    • Job is remote and may require some travel in the future

      The job description above is not intended to be a comprehensive list. Responsibilities, activities, duties, and/or tasks may change or be assigned at any time.

      Benefits

      Infotek Consulting offers an excellent benefits package that includes fully paid Employee only Health Coverage, 401k plan with company match, HSA with a company contribution, Healthcare FSA, Dependent Care FSA, generous PTO, holidays, sick time, and two paid days to volunteer your time for a cause important to you.
      • Competitive pay
      • Incentive compensation
      • 100% company paid employee-only health insurance
      • Health Savings Account with a company contribution
      • Healthcare Flexible Spending Account
      • Dependent Care Flexible Spending Account
      • 401K with company match
      • Company provided basic life insurance
      • Generous Paid Time Off
      • Paid volunteer time
      • Employee assistance plan
      • And more!!!

Keywords: Infotek Consulting LLC., Charlotte , Business Systems Specialist II (REMOTE), Other , Charlotte, North Carolina

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