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Customer Experience Associate IV

Company: Conduent
Location: Charlotte
Posted on: November 22, 2021

Job Description:

About Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Job Description:
Team Lead-Remote
Hours of Operation are 9:00 AM until 9:00 PM 7 days a week. Will work an 8 hour shift 5 days a week with one of the days being a Saturday or a Sunday. Full time position $15 an hour.
Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.General ProfileProficient in a range of operational processes through prior job-related experiences and training.Completes assignments and guides the work of peers and other team members.May work cross-functionally, in different areas when necessary.
    • Proposes improvements to processes and methods.
    • Works within established procedures and practices.Functional Knowledge
      • Has developed skillset in a range of processes, procedures, and systems
      • Acts as a technical expert in an area.Leadership
        • Serves as a team head and may allocate work.
        • May give subject matter guidance to junior team members.Problem Solving
          • Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.Interpersonal Skills
            • Exchanges ideas and information effectively.Responsibility Statements
              • Provides customers with information that is specialized and communicated in warm empathetic manner.
              • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
              • Identifies customer needs by referring to case notes, examining each as a specific case
              • Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.
              • Provides customers with information that is specialized and communicated in warm empathetic manner.
              • Complies with all policies and standardsClosing:Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
                People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

Keywords: Conduent, Charlotte , Customer Experience Associate IV, Other , Charlotte, North Carolina

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