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Customer Intelligence Data Scientist - Opportunity for Working Remotely

Company: VMware
Location: Charlotte
Posted on: November 22, 2021

Job Description:

At VMware, we are preparing for the transformation of VMware to an even more customer-centric, cloud-ready company, which has resulted in a newly created and unified Customer Experience and Success Team. This has been as a result of many months of talking to our customers, as well as studying best practices in the software industry. This new organization will help to take VMware to the next level of customer satisfaction and success. This newly formed group has brought together various key functions and roles that are crucial to our customer experience. This includes Customer Success, Global Services, Technical Support, Premier Support, Technical Account Management and Professional Services.Our goal is to create an integrated and agile team that can deliver a best-in-class customer experience at scale, across our five solution areas. We lead with putting the customer at the center of everything we do. This new organization will be better positioned to transition to proactively and prescriptively guide our customers to value realization outcomes. We will do so through designed and reconciled winning customer experiences. Our team will lead the way servicing our customers programmatically and help scale customer success to do the same. Furthermore, we expect this team and with laser-focus commitment to our customers to help accelerate VMware's evolution to a software-as-a-service company and significantly raise VMware's Net Promoter Score (NPS).**What is in it for you?**+ You'll be a key member of the VMware team that has built a rare business environment -- one of energy, creativity, collegiality and collaboration+ You will join an atmosphere that is fun, casual and inviting. In keeping with VMware's roots as a successful entrepreneurial, start up.+ You will have the opportunity deliver impactful results to the Customer Experience and Success team while building your skillset and experience**Job Requirements**+ Design and create models and algorithms to measure the customer experience+ Measure and report on the impact and effectiveness of all phases of the customer journey+ Measure and report on the impact and effectiveness of adoption and consumption campaigns leading to higher retention and customer growth+ Leverage statistical analysis and machine learning to understand the effectiveness of VMware's post-sale operating model+ Partner with stakeholders on ways to improve the customer journey that enable the business to deliver value realization to VMware customers+ Predict customer situations who will "fall out" of the journey+ Collaborate inter and intra-departmentally on data from several different (disparate) data sources+ Deliver customer insights and analytics to help improve on customer experience and deliver ROI to customers+ Create and deliver customer sentiment research analysis strategy and process**Qualifications**+ 6+ years of experience in solving complex business problems using advanced analytics, statistical analysis, machine learning, and algorithms that result in customer adoption, improved sentiment, and value realization+ 3+ years of experience in extracting, cleansing and working with structured and unstructured data sets+ 5+ years of experience working in agile environments with versioned or iterate development+ Advanced Python/R knowledge and hands on statistical programming+ Comfortable working in a dynamically and changing environment+ Comfortable working with loosely defined requirements where you exercise your creativity and analytical skills to deliver best in class solutions+ Well versed in solving complex problems and communicating complex results to leadership and stakeholders+ Deep experience building NLP models+ Excellent written and verbal communication, especially with articulating vision, planning, analysis process, and results in business terms._For Colorado based candidates the hiring range for this position is typically $96,000-$130,000._ _The actual offer will be based on the individual candidate. Bonus, commission, and/or equity may be eligible for this position. Additional benefits for this position can be found at_ _https://benefits.vmware.com/_ _._**VMware**Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.At VMware, we have **EPIC2** Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: http://www.vmware.com/company/careers/life-at-vmware.html . We want to hire epic people who enhance our diverse culture - people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: http://www.vmware.com/company/careers/people-at-vmware.html**_This job requisition is not eligible for employment-based immigration sponsored by VMware_**Due to the Biden Administration issuing an Executive Order (EO) that effectively mandates COVID-19 vaccination for all U.S. based employees of federal contractors and subcontractors, all U.S. based VMware employees will need to be fully vaccinated by January 4th, 2022, or by their first date of employment if after that date, subject to legally required accommodations.**Category :** Engineering and Technology**Subcategory:** Data Science**Experience:** Manager and Professional**Full Time/ Part Time:** Full Time**Posted Date:** 2021-11-08VMware's Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere - whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Keywords: VMware, Charlotte , Customer Intelligence Data Scientist - Opportunity for Working Remotely, Other , Charlotte, North Carolina

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