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Senior UX/UI Researcher

Company: Citizens Bank
Location: Charlotte
Posted on: November 22, 2021

Job Description:

Description Green Pixel Studios is charged with pushing the envelope on user experience design in digital. This role, reporting to the Director of User Experience, will engage in the evolution of user experience in financial services. We are looking for someone who is passionate about envisioning experiences that push imaginative solutions to enable the bank's clients to fulfill their financial dreams. The Senior User Experience (UX) Researcher will work on the Digital Banking team to research and design best in class digital experiences. The Senior UX Researcher will be responsible for auditing existing experiences through observation and quantitative and qualitative analysis and prototyping potential solutions. The position will contribute to making our experiences user-friendly, accessible to visitors with disabilities, and mobile-friendly. We are looking for an individual with the ability to analyze data from multiple sources and connect it with creating and optimizing the UX. Primary responsibilities include: + Planning research, writing interview protocols, and executing UI research through in-person and remote qualitative research to create a new understanding of user's wants and needs. + Analyze data from multiple qualitative insights including market research, voice of the customer feedback, and heuristic analysis along with quantitative data from surveys, analytics, and A/B testing to determine new connections and create recommendations for the optimization and enhancements of the UX. + Communicate and present research insights to business and executive stakeholders to influence the short and long-term design and development roadmaps. + Develop prototypes based on your research to inform stakeholders Shared accountabilities: + Audit new research tools, vendors and techniques to provide recommendations to stakeholders + Educate stakeholders on a design-thinking approach and techniques + Create a new, better, and organization-wide understanding of opportunities for digital customers based on their needs and frustrations. + Audit experiences for accessibility improvements and develop and share ADA best practices. Qualifications Required Skills/Experience: + 5+ years in UX research experience; preferably within digital marketing + Strong experience conducting usability studies. Create participant recruit screeners, moderator's guides and final reports and corresponding UX recommendations + A portfolio demonstrating past work experience, deliverables and innovation across a broad range of methods + Experience creating & executing onsite testing plans + Experience collecting and/or facilitating the collection of competitor and market research + Knowledge of ADA standards for UI + Experience with Agile Development preferred Education, Certifications and/or Other Professional Credentials: + Bachelor's Degree in Human Factors, human-computer interaction (HCI), psychology, or equivalent professional experience Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Mon-Fri, 8:30 - 5:00 #LI-Sourcer1 Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment Opportunity It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent's reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran

Keywords: Citizens Bank, Charlotte , Senior UX/UI Researcher, Other , Charlotte, North Carolina

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