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Director, Resident Services

Company: Brookdale Senior Living
Location: Charlotte
Posted on: October 13, 2021

Job Description:

Make Lives Better Including Your Own.

The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:

Full-time and part-time associate benefits:
• 401(k) Retirement Savings Plan
• Benefit plan package
• Employee Stock Purchase Program
• Pre-tax Commuter Benefit
• Associate Compassion Fund
• Associate Discounts
• Identity theft protection
• Pet savings and insurance plans
• Voluntary benefits available

Full-time associate benefits:
• Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.
• Paid Time Off
• Adoption Benefit
• Tuition Reimbursement
• Company-provided life insurance and accidental death and dismemberment (AD&D)
• Voluntary STD and LTD

This is an incentive based position, which may include bonuses, incentive, or commission plans.

Please note, Brookdale has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.


Assists residents in identifying appropriate resources in order to maintain their highest level of independence and satisfaction to include problem solving for health, social, and emotional needs and coordinating support services. May be required to supervise other staff positions.

  1. In consultation with the Executive Director, hires, trains, disciplines and terminates departmental associates in accordance with company policies.
  2. Develops, oversees, markets and coordinates community resident services programs.
  3. Implements orientation programs for new associates.
  4. Monitors and oversees any outside care providers working at the community.
  5. Assesses prospective residents for appropriateness of residency.
  6. Coordinates new resident orientation processes to ensure a smooth transition and appropriate socialization activities.
  7. Conducts family conferences to determine the amount of support services required to meet the resident's needs.
  8. Responds to emergencies, assesses situation, and alerts medical help when necessary.
  9. Addresses and follows up on all resident concerns, incidents, and accident reports in a timely manner.
  10. Contacts family members during times of emergency and other concern issues.
  11. Communicates on a regular basis with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents.
  12. Communicates with other staff members concerning resident changes and building operation issues.
  13. Prepares and monitors compliance with annual budget.
  14. Develops and maintains a positive image with local community. May attend social and civic affairs.

This job description represents an overview of the

for the above referenced position. It is not intended to represent a comprehensive list of

. An associate should perform all duties as assigned by his/her supervisor.

Keywords: Brookdale Senior Living, Charlotte , Director, Resident Services, Other , Charlotte, North Carolina

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