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Director of Omnichannel & Platform

Company: BountyJobs, Inc
Location: Charlotte
Posted on: September 16, 2021

Job Description:

An employer is seeking an innovative and passionate Director of Omnichannel Platform to drive the strategy and execution for the next generation of Contact Center as a Service (CCaS) on the cloud as part of the Digital Solution team. The ideal candidate will be a change catalyst that not only finds innovative technology solutions but drives executional excellence and delights customers and partners alike. In this transformational role you will be a key voice in product planning and prioritization meetings for our new Enterprise platform, heavily influencing the technical direction of each sprint and quarterly development cycles. The Director of platform will be building omnichannel routing, integrating with AI/ML bots and building data pipeline capabilities across, voice, chat and secure messaging/email channels across all lines of business, using Genesys pure cloud platform and AWS. This is an opportunity to influence the culture of our technology team and the operating model through which we build world-class software. The Director of Omnichannel Platform leader will be a key contributing member within the Digital Solutions leadership team and influence the strategic direction of the organization, representing the technical aspects of the business and ensuring that the technology is positioned to enable the businesss strategic goals.



7+ years of software engineering experience and a bachelors degree in a technical field or an equivalent combination of experience and education

Expert-level understanding and implementation of distributed system design and cloud native architectures (AWS preferred) at scale in production

5+ Prior experience building containerized REST APIs, Microservices (Node.Js) and data pipelines (Amazon kinesis/Spark/Apache Flink)

Hands-on experience building frontend (JavaScript) and backend database integrations Experience integrating with Integrated Voice Response(IVR) with Natural Language Understanding models, conversation AI and speech to text is preferred. Ex: Rasa, lex

Enforce performance & code quality standards through peer code reviews and automated testing Assist with hiring, onboarding and mentoring of new developers for your team Create and/or updating technical documentation

Keywords: BountyJobs, Inc, Charlotte , Director of Omnichannel & Platform, Other , Charlotte, North Carolina

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