Director of Omnichannel & Platform
Company: BountyJobs, Inc
Location: Charlotte
Posted on: September 16, 2021
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Job Description:
An employer is seeking an innovative and passionate Director of
Omnichannel Platform to drive the strategy and execution for the
next generation of Contact Center as a Service (CCaS) on the cloud
as part of the Digital Solution team. The ideal candidate will be a
change catalyst that not only finds innovative technology solutions
but drives executional excellence and delights customers and
partners alike. In this transformational role you will be a key
voice in product planning and prioritization meetings for our new
Enterprise platform, heavily influencing the technical direction of
each sprint and quarterly development cycles. The Director of
platform will be building omnichannel routing, integrating with
AI/ML bots and building data pipeline capabilities across, voice,
chat and secure messaging/email channels across all lines of
business, using Genesys pure cloud platform and AWS. This is an
opportunity to influence the culture of our technology team and the
operating model through which we build world-class software. The
Director of Omnichannel Platform leader will be a key contributing
member within the Digital Solutions leadership team and influence
the strategic direction of the organization, representing the
technical aspects of the business and ensuring that the technology
is positioned to enable the businesss strategic goals.
7+ years of software engineering experience and a bachelors degree
in a technical field or an equivalent combination of experience and
education
Expert-level understanding and implementation of distributed system
design and cloud native architectures (AWS preferred) at scale in
production
5+ Prior experience building containerized REST APIs, Microservices
(Node.Js) and data pipelines (Amazon kinesis/Spark/Apache
Flink)
Hands-on experience building frontend (JavaScript) and backend
database integrations Experience integrating with Integrated Voice
Response(IVR) with Natural Language Understanding models,
conversation AI and speech to text is preferred. Ex: Rasa, lex
Enforce performance & code quality standards through peer code
reviews and automated testing Assist with hiring, onboarding and
mentoring of new developers for your team Create and/or updating
technical documentation
Keywords: BountyJobs, Inc, Charlotte , Director of Omnichannel & Platform, Other , Charlotte, North Carolina
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