Program Director

Company: New Season
Location: Charlotte
Posted on: July 23, 2021

Job Description:

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

Program Director

Job Description

New Season

Reports to: Regional Director

Job Code: TC07

Department: Operations

FLSA: Exempt

Direct Reports: 1-20

Job Summary:

This position provides management and leadership direction to the clinic team on a day-to-day basis. Works with Medical Director, Regional Director, clinic staff both clinical and pharmacy as well as the support center teams to ensure the overall wellbeing and safety of patients.

Essential Functions:

• Manages, guides, coaches and disciplines all staff within their clinic according to organizational standards. Organizes and conducts family gatherings (staff meetings) on a regular basis.
• Provides proper training and development to ensure that all staff and contract labor have a clear understanding of company policies and procedures while maintaining compliance with 42 CFR Part 2 and 45 CFR Parts 160 & 164.
• Partners with Talent Acquisitions on recruiting of all center staff positions including contract labor to maintain appropriate staff levels in accordance with local, state, and federal regulations, third party contracts and company policies.
• Promotes and maintains a safe environment for staff and patients.
• Ensures key compliance components are met; not limited to local, state, federal, Medicare, and Medicaid requirements.
• Responsible for accurate daily accounting of all cash transactions (including deposits) and financial oversight.
• Responsible for oversight of all data inputs in the electronic medical records. Assuring daily data reconciliation and accuracy and ensures that patient progress and medical necessity is accurately documented.
• Responsible for oversight of end of day and beginning of day accounting of medication inventory at the clinic and is responsible for pharmacy compliance with all DEA and Board of Pharmacy regulations.
• Ensures that all patients and staff have completed all intake, admission, discharge and aftercare paperwork.
• Ensures compliance with monthly requirements and billables service expectations.
• Identifies and addresses clinic needs and makes recommendations for clinic improvement opportunities along with associated ROI.
• Develops and maintains a patient group session schedule for counseling staff to further strengthen the patient's bond with the clinic.
• Reports abuse, maltreatment and patient grievances to Operational leaders, and VP, Compliance.
• Educates patients in all aspects of treatment, corresponding health issues, steps to recovery and financial responsibilities.
• Assists in monitoring all patient activities on center premises.
• Actively participates in CARF conformance and the state audit process.
• Conducts the treatment team on a regular basis to ensure the highest level of patient care. Ensures all at risk for discharge patients are evaluated and specific plans are established.
• Monitors compliance of the organization's special care program.
• Sets and communicates the local business plan by quarter for the center and the onsite team.
• Monitors key performance indicators, evaluates trends, establishes goals, and monitors progress to established goals.
• Responsible for profit and loss of the center and drives results with self pay and third party patients.
• Manages all aspects of the budget including support in setting the annual budget and operates within all operating budgets including payroll, supplies, payroll, doctor time, recruiting costs, general expense and overtime and third party payor performance etc.
• Responsible for accurate collection of patient financial responsibility and accountability (including co-pays, deductibles, and financial contracts).
• Collaborates with Revenue Cycle Management to ensure patient billing episodes, insurance verification, and charge masters are accurate.
• Monitors quality of record keeping and addresses reimbursement impacts.
• Informs the Regional Director of significant events, incidents or regulatory issues at the clinic level and makes timely recommendations to address concerns.
• Establishes and maintains positive working relationships with local, state and federal authorities.
• Provides quarterly quality assurance reviews.
• Consistently achieves a three-year accreditation award from recognized accrediting bodies through daily application and conformance with national accreditation standards.
• Prepares and submits annual, quarterly, monthly, weekly and daily reports as necessary.
• Actively participates in community relations activities.
• Responsible for ensuring that all legal documents are handled according to policy.
• Ensures completion of Stakeholder Surveys at the clinic level.
• Responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements.
• Acts always in the best interest of the program and company; honors, supports and protects the proprietary rights of the company.
• Other duties assigned.

Supervisory Responsibilities:

(Scope of the person's authority, including a list of jobs that report to this job).

All clinic team members and all contract labor within the center

Essential Qualifications:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Licensure/Certification: Education, Licensure and/or Certification needed per individual state requirements.

Required Knowledge: General Knowledge of Substance Abuse or treatment of Addiction, and management, Knowledge and understanding of applicable state and Federal Laws. General Knowledge of Practice Manager and Site Director front office responsibilities.

Experience Required: Minimum of three (3) years of experience in Human Services and or any of the following fields: substance abuse, psychology, sociology, counseling, healthcare practice management or another related field. One (1) year of management experience unless specifically outlined by State regulations. Multi-unit healthcare experience preferred.

Skill and Ability: Must possess excellent interpersonal and communication skills, be able to multitask, prioritize workload

Physical Demands/Work Environment:

(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard and other office equipment.

Talking: Ability to communicate with patients and fellow employees.

Hearing: Ability to hear normal conversations and receive ordinary information.

Vision: Average, ordinary, visual acuity necessary to observe patients and work on the computer. Clear vision at 20 inches or less and distant vision at 20 feet or more.

Physical Strength: Sedentary work; sitting much of the time. Ability to lift up to 10 pounds. Movement such as standing, walking and occasional bending or reaching is required. Exerts up to 10 pounds of force occasionally.

Working Conditions:

(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to operate in an open work area with moderate everyday noise.
• Ability to travel up to 25% of the time.

Core Competencies:

• Customer Service Orientation
• Effective Communication
• Cooperation and Teamwork
• Self Development
• Innovation
• Executing to Achieve Quality Results
• Driving Continuous Improvement / Change Management
• Staff Development (Guiding and Coaching)
• Utilizing and Growing Business and Financial Knowledge
• Recruit / Interview / Select
• Planning and Prioritization
• Managing Vision and Purpose

Mental Activities:

(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Reasoning Ability: Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to maintain confidentiality.

Mathematics Ability: Basic mathematics skills required.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, employees, patients and the general public.

Keywords: New Season, Charlotte , Program Director, Other , Charlotte, North Carolina