Facilitator III

Company: Spectrum
Location: Charlotte
Posted on: July 21, 2021

Job Description:

JOB SUMMARY
The main goal of this position is to facilitate classrom learning, team meeetings, and on-line sessions through a variety of delivery methods. This is a senior level postion that requires 5 years of training/facilitation experience.

MAJOR DUTIES AND RESPONSIBILITIES
Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefs

Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs

Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)

Perform all LMS prerequisite requirements and post-training duties including evaluation

Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs

With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change

Pursue development opportunities focused facilitation, learner engagement and classroom management excellence

Shadow training end-users to gain deeper understanding of how training translates in the business

Coach learners on specific skills within a role, process or system

Facilitate learning through a variety of delivery methods to develop participants' skill sets. This includes classroom Instruction, virtual training, team meetings, on-line learning debriefs, hands-on labs, peer to peer coaching, and train-the-trainer sessions

Troubleshoot technical issues and problems before and during sessions

Set up and maintains hands-on learning labs to ensure the most current equipment is installed and configured

Seek input from and provides feedback to learners to aid with knowledge transfer and behavior change

Pursue development opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills while seeking feedback from others

Seek input from and provides feedback to leaders on success of learners and learning programs

Act as a Subject Matter Expert (SME) to assist the curriculum development team with revisions to existing course content

Participate in task forces, committees and/or team meetings

Work one-on-one with learners to identify areas of strength and opportunity

Serve as a resource on complex technical issues

Incorporates business expertise to bring key points to life through interactive dialogue

Demonstrate expert industry and company specific knowledge

Lead change based on business climate and adapts in a productive manner

Ensure training programs are tied to bigger picture company initiatives

Take lead training role in task forces, committees and/or team meetings providing learning subject matter expertise

Facilitate the self-discovery of strengths and opportunities for development in others

Mentor other training team members

Provide one-on-one coaching to learners and peers

Serve as back up training team lead when needed

Serve as peer mentor
Perform other duties as requested

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Critical thinking and analytical skills
Ability to prioritize and organize effectively
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to deal with the public in a professional manner
Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Solid knowledge of different learning approaches
Excellent presentation skills to individuals, online and in person
Advanced skills relating to the functional area and or business unit
Supervisory experience preferred
Participation in a professional industry association as a chair or volunteer preferred

Education
Bachelor's degree or equivalent combination of training and/or work experience

Related Work Experience
5+ years training delivery experience at professional level or equivalent

WORKING CONDITIONS
Office environment

287017BR

Keywords: Spectrum, Charlotte , Facilitator III, Other , Charlotte, North Carolina