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Customer Service Rep - Call Center $16hr (Work From Home)

Company: Republic Services
Location: Pineville
Posted on: May 4, 2021

Job Description:

Customer Service Rep - Call Center $16hr (Work From Home)

Job Description

POSITION SUMMARY: Under general direction from the Customer Resource Supervisor and with knowledge of the Company’s services and processes, the Customer Resource Specialist works within a Customer Resource Center (CRC) to process and resolve residential and commercial customer requests; while delivering superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved.

PRINCIPAL RESPONSIBILITIES:

Provides a first tier of customer support, responding to forwarded customer service requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect. Responds primarily to inbound calls and may initiate outbound calls to resolve moderately complex issues. Assists Customer Resource Associates with investigating and resolving customer service issues. Effectively responds to Residential and Commercial customer requests including, but not limited to, service inquiries and issues with equipment. Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained. Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement. May assist CRC management with developing action plans to resolve issues and build effective processes. Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

Associates or Bachelor’s Degree. Waste or service industry experience. Experience using bilingual skills, particularly Spanish, in a business environment.

MINIMUM REQUIREMENTS:

High school diploma or GED. Minimum of 2 months experience in a high volume call center or customer service environment.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. • 401(k) plan with a generous company match. Employee Stock Purchase Plan (ESPP).

About Us

Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.

Why Work with Us Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation’s 2018 Corporate Equality Index.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Keywords: Republic Services, Charlotte , Customer Service Rep - Call Center $16hr (Work From Home), Other , Pineville, North Carolina

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