Customer Service Rep - Call Center $16hr (Work From Home)
POSITION SUMMARY: Under general direction from the Customer
Resource Supervisor and with knowledge of the Company’s services
and processes, the Customer Resource Specialist works within a
Customer Resource Center (CRC) to process and resolve residential
and commercial customer requests; while delivering superior
customer service in a prompt, respectful and courteous manner to
ensure customer concerns are resolved.
Provides a first tier of customer support, responding to
forwarded customer service requests in a timely and accurate manner
while demonstrating a high level of customer service empathy,
professionalism and respect. Responds primarily to inbound calls
and may initiate outbound calls to resolve moderately complex
issues. Assists Customer Resource Associates with investigating and
resolving customer service issues. Effectively responds to
Residential and Commercial customer requests including, but not
limited to, service inquiries and issues with equipment. Returns
all internal/external calls, emails, and faxes in a timely manner,
ensuring that customers’ concerns are understood and resolution is
clearly explained. Logs and records information about customer
support interactions by inputting information into Company systems
and updating information in a timely and accurate manner.
Exemplifies high levels of quality, productivity and efficiency in
a manner consistent with continuous quality improvement. May assist
CRC management with developing action plans to resolve issues and
build effective processes. Performs other job-related duties as
assigned or apparent.
Associates or Bachelor’s Degree. Waste or service industry
experience. Experience using bilingual skills, particularly
Spanish, in a business environment.
High school diploma or GED. Minimum of 2 months experience in a
high volume call center or customer service environment.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in: Comprehensive
medical benefits coverage, dental plans and vision coverage. Health
care and dependent care spending accounts. Short- and long-term
disability. Life insurance and accidental death & dismemberment
insurance. Employee and Family Assistance Program (EAP). Employee
discount programs. • 401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Republic Services is an industry leader in U.S. recycling and
non-hazardous solid waste. Through our subsidiaries, Republic’s
collection companies, recycling centers, transfer stations, and
landfills focus on providing effective solutions to make proper
waste disposal effortless for our 14 million customers. We’ll
handle it from here., our brand promise, lets customers know they
can count on Republic to provide a superior experience while
fostering a sustainable Blue Planet for future generations to enjoy
a cleaner, safer and healthier world.
Why Work with Us Our Company cannot thrive without great people
devoted to serving customers, the community and the planet. We hire
the best people to make Republic a great place to work. We are
focused on attracting talented individuals across professions who
are as committed to serving customers and the planet as we are. We
strive to create a workplace that's meaningful and rewarding to our
33,000 employees. That's why we are proud to be recognized as Best
Large Employer by Forbes, World’s Most Ethical Companies by
Ethisphere, and Human Rights Campaign Foundation’s 2018 Corporate
Republic Services is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age,
disability, protected veteran status, genetic information, or any
other characteristic protected by applicable law.
The statements used herein are intended to describe the general
nature and level of the work being performed by an employee in this
position, and are not intended to be construed as an exhaustive
list of responsibilities, duties and skills required by an
incumbent so classified. Furthermore, they do not establish a
contract for employment and are subject to change at the discretion
of the Company.