Dir Operations
Company: Sage Restaurant Group
Location: Charlotte
Posted on: February 25, 2021
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Job Description:
Sage Hotel Management is currently seeking a Director of
Operations at the new UNC Charlotte Marriott Hotel & Conference
Center located on the University of North Carolina at Charlotte
Campus. This ground-up build is scheduled to open at the end of the
1st quarter of 2021. The person in this position will lead both the
Rooms Operations and F&B Operations teams, overseeing the
hotel's Front Office, Housekeeping, Restaurant, Culinary and
Banquet operations. As a member of the leadership team, you will
have the opportunity for personal growth, you will have the
opportunity to impact the growth and development of your team, you
will have the opportunity to engage in our community, and you will
enjoy the opportunity to enrich lives one experience at a time. At
Sage Hotel Management, we passionately strive to be the best and
create excellence in everything we do. We are known amongst our
staff, our owners, our guests, and our communities as leaders in
our field who are authentic, humble, innovative, and flexible
operators driven to anticipate needs and exceed expectations.
Sage's vision is to be recognized by our customers as the best in
our business through ensuring a culture that "makes the ordinary
extraordinary!" The ideal candidate should champion this culture in
every touchpoint of our business from our associates, guests,
owners, and communities. The service and courtesy you extend and
promote daily will ensure a healthy and productive culture of
serving others with excellence. Join us today! Job Overview Plan
and manage two major functions of the hotel (e.g. the food &
beverage and room operations) to achieve customer (guest, employee,
corporate and owner) satisfaction and quality service while
meeting/exceeding financial goals. Position is responsible for
short and long term planning and day-to-day operations of two major
functions in the hotel. Develops and recommends the budget,
marketing plans and objectives and manages within those approved
plans. Responsibilities Manage the Human Resources in the group in
order to attract, retain and motivate the employees; hire, train,
develop, empower, coach and counsel, conduct performance and salary
reviews, resolve problems, provide open communication vehicles,
discipline and terminate, as appropriate. Develop, recommend,
implement and manage the group's annual budget, business/marketing
plan, forecasts and objectives to meet/ exceed management
expectations. Implement company programs (company/franchise),
develop local programs and procedures and manage the operations of
the group, ensuring compliance with SOPs, safety regulations and
all other federal, state and local laws and regulations to ensure
optimal levels of quality service and customer satisfaction.
Resolve customer complaints as appropriate to maintain a high level
of customer satisfaction and quality. Implement emergency
organization procedures and training through the management of the
Security staff to ensure appropriate protection for the hotel
quests, staff and company asset. Execute and promote an accident
prevention program to minimize liabilities and related expenses.
Manage the maintenance/sanitation of the front and back of the
house to protect the assets, comply with regulations and ensure
quality service and customer satisfaction. Assume the
responsibilities of the General Manager in his/her absence.
Qualifications Education/Formal Training A four-year college degree
or equivalent education/experience Experience Five to ten years of
employment in a related position with this company or other
organizations Knowledge/Skills Requires advanced knowledge of the
hospitality and business management fields. Requires considerable
working knowledge of other major areas and the skill to integrate
and communicate that information. Requires studying, analyzing and
interpreting complex activities or information in order to improve
known practices or develop new approaches. Ability to make
decisions with only general policies and procedures for guidance
and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently
negotiate, convince, sell and influence other managerial personnel,
hotel guests and/or corporate clients. Must have excellent speech
and written skills in order to communicate with managers, guests
and employees. Must have excellent literacy skills necessary for
reports, policies and procedures. Must have vision ability in order
to visually inspect hotel. Physical Demands The physical demands
described here are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. Must have
vision ability in order to visually inspect hotel. Must have
mobility to walk through the front and the back of the hotel.
Climbing approximately 20-30 steps 10% of the week. Physically able
to regularly inspect all areas of interior and exterior of
facility. Sage Hospitality provides equal opportunity in employment
to all associates and applicants. Accessibility Assistance: If you
are an individual with a disability and would like to request an
accommodation for help with your online application or completing
any part of our selection process, please call or email us at the
contact information above.
Keywords: Sage Restaurant Group, Charlotte , Dir Operations, Other , Charlotte, North Carolina
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