Senior Teller

Company: First Reliance Bank
Location: Mooresville
Posted on: February 25, 2021

Job Description:

Position Summary:Provides direction and oversight of bank transactions that take place at the customer service counter and drive through window. Ensure each teller delivers a high level of friendly professional services to customers including handling, and posting transactions, and verifying funds. Ensures optimal scheduling of teller meet branch service standards and transaction volumes. Duties also include balancing cash drawer and handling customer inquires regarding product features, fees, available products and services.--Observes and inquiries about customer transactions to identify opportunities to meet customer needs and identify referral opportunities. Direct Reports: NoneCore Responsibilities: 1. Excellent Customer Service -- Daily transaction management of all tellers at counter and drive through window. -- Responsible for scheduling to ensure service standards are met.-- Ensures flexible and proactive planning is done to accommodate use of part time for vacancies, training, vacations and sick leaves.-- Expert level understanding of all FRB products and services. * Takes ownership for customer problems/situations and ensures that they are resolved, and that customer is satisfied.* Understands issues/situations by separating emotion from fact and elevating the issue to their supervisor if needed.* Actively participates in branch events. -- Proactively spots opportunities to cross sell services and or make referrals to meet customer needs.2. Associate Development * Provides training as needed of Teller team.-- Identifies performance gaps and provides feedback to the Branch Manager for coaching routines with teller.3. Operational Excellence* Branch TransactionsAccurately prepares branch balancing report. Ensures all associates are fully aware of and understands procedures during and after a robbery.Manages vault and maintains proper cash levels.Ensures "bait" money properly recorded and placed.Demonstrates proper handling of all teller transactions.Understands and applies polices and procedures for safe deposit box, night depository, and vault transactions.Demonstrates proper application of compliance regulations. * Branch ProceduresResponsible for ensuring all tellers are familiar with proper branch opening and closing procedures.-- Understands and demonstrates proper use of transactions for closing accounts, Reg CC holds, stop payments, and bonds.-- Demonstrates proper use of supervisory transactions.-- Adheres to all internal and regulatory guidelines.-- Uses proper online tools for making and tracking referrals.-- Ensures accurate completion of night deposit and courier bags.Role Specific Competencies * Job KnowledgeUnderstands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.* Listening SkillsListens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.* Personal OrganizationKeeps information organized and accessible, maintains clean/functional workspace, works systematically/efficiently, and manages time well.Minimum Requirements:* High School Diploma or GED. * Six months to 2 years' experience as a Teller.* Strong customer service skills * Ability and desire to interact and contribute in a team environment. * Solid computer knowledge* Strong attention to detail.* Problem solving and error resolutions skills.

Keywords: First Reliance Bank, Charlotte , Senior Teller, Other , Mooresville, North Carolina