Senior Teller
Company: First Reliance Bank
Location: Mooresville
Posted on: February 25, 2021
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Job Description:
Position Summary:Provides direction and oversight of bank
transactions that take place at the customer service counter and
drive through window. Ensure each teller delivers a high level of
friendly professional services to customers including handling, and
posting transactions, and verifying funds. Ensures optimal
scheduling of teller meet branch service standards and transaction
volumes. Duties also include balancing cash drawer and handling
customer inquires regarding product features, fees, available
products and services.--Observes and inquiries about customer
transactions to identify opportunities to meet customer needs and
identify referral opportunities. Direct Reports: NoneCore
Responsibilities: 1. Excellent Customer Service -- Daily
transaction management of all tellers at counter and drive through
window. -- Responsible for scheduling to ensure service standards
are met.-- Ensures flexible and proactive planning is done to
accommodate use of part time for vacancies, training, vacations and
sick leaves.-- Expert level understanding of all FRB products and
services. * Takes ownership for customer problems/situations and
ensures that they are resolved, and that customer is satisfied.*
Understands issues/situations by separating emotion from fact and
elevating the issue to their supervisor if needed.* Actively
participates in branch events. -- Proactively spots opportunities
to cross sell services and or make referrals to meet customer
needs.2. Associate Development * Provides training as needed of
Teller team.-- Identifies performance gaps and provides feedback to
the Branch Manager for coaching routines with teller.3. Operational
Excellence* Branch TransactionsAccurately prepares branch balancing
report. Ensures all associates are fully aware of and understands
procedures during and after a robbery.Manages vault and maintains
proper cash levels.Ensures "bait" money properly recorded and
placed.Demonstrates proper handling of all teller
transactions.Understands and applies polices and procedures for
safe deposit box, night depository, and vault
transactions.Demonstrates proper application of compliance
regulations. * Branch ProceduresResponsible for ensuring all
tellers are familiar with proper branch opening and closing
procedures.-- Understands and demonstrates proper use of
transactions for closing accounts, Reg CC holds, stop payments, and
bonds.-- Demonstrates proper use of supervisory transactions.--
Adheres to all internal and regulatory guidelines.-- Uses proper
online tools for making and tracking referrals.-- Ensures accurate
completion of night deposit and courier bags.Role Specific
Competencies * Job KnowledgeUnderstands duties and
responsibilities, has necessary job knowledge, has necessary
technical skills, understands company mission/values, keeps job
knowledge current, is in command of critical issues.* Listening
SkillsListens attentively to others, asks clarifying questions,
actively listens, stays open to other viewpoints, and manages
distractions and interruptions.* Personal OrganizationKeeps
information organized and accessible, maintains clean/functional
workspace, works systematically/efficiently, and manages time
well.Minimum Requirements:* High School Diploma or GED. * Six
months to 2 years' experience as a Teller.* Strong customer service
skills * Ability and desire to interact and contribute in a team
environment. * Solid computer knowledge* Strong attention to
detail.* Problem solving and error resolutions skills.
Keywords: First Reliance Bank, Charlotte , Senior Teller, Other , Mooresville, North Carolina
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