Senior Care Business Partner - Charlotte, NC
Company: A. P. M--ller-M--rsk
Posted on: February 24, 2021
Senior Care Business Partner - Charlotte, NC
- Supply Chain/Logistics Operations We are looking for a Senior
Care Business Partner to join our Customer Service team. This
position will be based in Charlotte, NC
The role of the Senior Care Business Partner is to take full
responsibility for the customer experience by managing the end to
end shipment cycle for customers with high volume or complexity in
compliance with all company procedures and regulatory requirements.
In this role, the candidate is to provide industry leading customer
care in order to increase customer satisfaction and continuously
improve the customer experience.
In addition, the Sr. Care Business Partner will support the
Customer Service managers with projects and data analytics and will
actively support the development of junior Care Business Partners
to upscale the teams and ensure sustainability.
We offer We offer you an exciting global career at the forefront of
Working with the best people in a global team culture with future
growth opportunities in an industry that has a significant impact
on the world economy---
We're proud of our people who define our company's industry
leadership, global team culture and customer-centric focus every
When you join our team you join a truly diverse, global
organization in a fast-moving, values-based, work environment where
you can grow on the job, create and shape our digital solutions,
tap into industry-leading talent development initiatives, enjoy
working with your colleagues and broaden your world view through
our international job postings. We offer competitive compensation
and benefits for full-time employees including health, dental and
vision insurance, a 401k savings plan with an employer match and
paid time-off - and our parental leave policy is recognized
world-wide as one of the best in the industry.
Every company, every country wants access to a competitive
shipping, logistics and port system - and our people have created
one company that offers one, easy-to-use solution to all their
Maersk is unique
Maersk is uniquely positioned to play a significant role in global
trade, creating opportunities that help countries, companies and
people succeed. Our vision is simple: Maersk is the global
integrator of container logistics, connecting and simplifying our
customers' global supply chains. We do this through the global
scale of Maersk, the world's largest shipping line; our Logistics
and Services expertise that help customers manage their global
supply chains; and through our port operator, APM Terminals, one of
the largest container terminal operators in the world with the most
strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade
At Maersk we value the diversity of our talent and will always
strive to recruit the best person for the job - we value diversity
in all its forms, including but not limited to: gender, age,
nationality, race, sexual orientation, disability or religious
beliefs. We are proud of our diversity and see it as a genuine
source of strength for building high performing teams.
Key responsibilities ---Ensure smooth execution of the whole
shipment lifecycle by working closely with customers and internal
support groups to achieve customer satisfaction goals through
proactive and/or reactive issue resolution ownership.
---Manage accounts with high business impact in terms of volume
and/or revenue and high complexity.
---Utilize trends to monitor agreed service levels, such as
contracted transit milestones and/or transit times.
---Actively prevent service failures and collaborate with
stakeholders to implement countermeasures when necessary.
---Provide customized data solutions to maintain customers' cargo
---Identify the root cause when targets are not met and implement
solutions by working closely with stakeholders.
---Build rapport with and manage vendor performance related to
customers cargo to ensure timely cargo delivery.
---Understand and be familiar with KPIs and act in line with set
---Drive continuous improvements to remove waste and lower costs
for both internal and external stakeholders.
---Support the Customer Service Manager with projects, data
analytics and other initiatives that positively impacts the
---Actively contribute to the development of junior Care Business
Partners to upscale the team and ensure sustainability.
---Always perform in a manner consistent with and loyal to the A.P.
Moller - Maersk values.
We are looking for ---College Degree
---5+ years of functional experience in the Transportation
---Customer Service experience preferred.
---Strong Customer Centricity
---Excellent communication skills and interpersonal skills.
---Ability to multi-task and display sense of urgency.
---Able to build and maintain solid relationships (internal and
---Excellent organization and problem-solving skills.
---Conflict resolution and peruation skills.
---Ability to be a team player (essential).
---Proficient in Microsoft Suite Applications.
You must be authorized to work for any employer in the US. Local
candidates only; no relocation assistance is provided.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
disability, protected veteran status, sexual orientation or any
other characteristic protected by law.
Pay Transparency Notice:
A.P. Moller - Maersk is an integrated container logistics company
working to connect and simplify its customer's supply chains. As
the global leader in shipping services, the company operates in 130
countries and employs roughly 70,000 people. With simple end-to-end
offering of products and digital services, seamless customer
engagement and a superior end-to-end delivery network, Maersk
enables its customers to trade and grow by transporting goods
anywhere - all over the world. For more information:
https://www.maersk.com All the way. For further information, please
contact: Gabriel Ramos/Gabriel.Ramos@Maersk.com
Keywords: A. P. M--ller-M--rsk, Charlotte , Senior Care Business Partner - Charlotte, NC, Other , Charlotte, North Carolina
Didn't find what you're looking for? Search again!