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REMOTE- Sr. Contact Center Solutions Architect

Company: Optello
Location: Charlotte
Posted on: February 24, 2021

Job Description:

An Advanced IT Solutions Provider is in rapid growth mode and has remote positions available for experienced Contact Center Solutions Architects to support sales and pre-sales engineering for relevant contact center solutions in the region. This is a full time position with full benefits and competitive compensation plans.

What You Will Be Doing

The Senior Solutions Architect will act as the technical Contact Center SME for region. Some of the responsibilities include:

  • Contact Center PreSales for qualified deals
  • Provide technical and consultative assistance to sales in the design of complex contact center solutions
  • Plans and executes sales activities within the sales process
  • Total ownership of the technical sale during customer and partner pre-sales activities
  • Produces accurate designs and proposals for clients using our technologies, services, and methodologies
  • Writes Statements of Work (SOWs) for our Professional Services
  • Designs and configures complex solution components for customers and documents the scope of projects
  • Assists in driving overall revenue and increase profitability
    What You Need for this Position
    • 5+ years of related experience with the Cisco / Avaya / Genesys Contact Center Solutions
    • Previous experience in Pre Sales Engineering within the Contact Center space
    • Strong experience working within the Professional Services space is required
    • Experience working at a VAR is also highly desired
    • Proven experience of successful solution selling
    • Proven presentation and sales skills
    • Excellent communication, documentation and customer facing skills
      What's In It for You
      • REMOTE
      • Competitive Base Salary (DOE)
      • Comprehensive Benefits Package
      • PTO
      • Opportunity for growth
      • 401k
      • Great work environment
        If you are an experienced Pre Sales Contact Center Solutions Architect, you are encouraged to apply ASAP or you can send your resume to me directly at

        Email Your Resume In Word To

        Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

        • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AM8- -- in the email subject line for your application to be considered.***
          Alex Higgins - Sr. Executive Recruiter - Optello

          Applicants must be authorized to work in the U.S.

          Optello is proud to be an Equal Opportunity Employer

          All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

          Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: Optello, Charlotte , REMOTE- Sr. Contact Center Solutions Architect, Other , Charlotte, North Carolina

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