Fraud Research Representative

Company: Randstad USA
Location: Charlotte
Posted on: January 15, 2021

Job Description:

job summary:Randstad have a great opportunity within our Clients Fraud division.The right candidate will work with the front office team to resolve fraud claims.Experience:* Customer Service experience is required* Experience with debit card / credit card fraud* Exposure to fraud* Experience working in a high paced environment * Experience working in a time sensitive environmentlocation: Charlotte, North Carolinajob type: Contractwork hours: 8 to 5education: Bachelor's degreeexperience: 2 Yearsresponsibilities:Responsibilities:* Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses.* Monitors moderate to complex account activity which requires research that may involve multiple transaction channels.* Uses a variety of sources for information, including online systems and tools/models.* May perform general account handling functions such as close account determination, holds, restraints, etc. * Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse. * May contact customers and/or vendors to validate transactions. * May maintain files, records, databases and prepare standard/routine management reports. * Prepares required documentation including Suspicious Activity Reports. * May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability. * Reviews more complex/unique situations with senior department staff. qualifications:If you're qualified for the positon, please apply directly and a Randstad team member will reach out to discuss the role further!skills: Customer Service, Fraud InvestigationEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.SDL2017

Keywords: Randstad USA, Charlotte , Fraud Research Representative, Other , Charlotte, North Carolina