Senior UX Researcher - Search / Chatbot
Company: Vanguard
Location: Charlotte
Posted on: January 16, 2021
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Job Description:
Job DescriptionSenior UX Researcher Make investing intuitive
through the user experience Come join our diverse team of
researchers who work directly with product design teams to build a
world-class experience for our clients' most important interactions
with Vanguard. Our UX research ranges from generative to
evaluative, ethnography to usability. We are looking for expert
user experience researchers with a range of broad skills in
qualitative and design research methods as well as usability
testing and proficiency in quantitative research methods. You will
have a real passion for human-centered design uncovering user
needs, effectively communicating research insights, and
collaborating with software engineers, designers, data scientists,
content strategists and others to craft superior experiences for
Vanguard customers. In this role, you will: * Work closely with
product teams to identify and prioritize research topics and
questions. * Move quickly and efficiently in an agile product
development cycle, delivering continuous insights through lean
research practices. * Provide counsel to product teams on the
appropriate research strategy needed to answer critical questions.
* Conduct research using a wide variety of qualitative and
quantitative methods as well as human-centered design principles
leveraging support from other research disciplines (i.e. data
science) as appropriate. * Work cross-functionally with software
development, design, content strategy, data science, and marketing.
* Communicate research insights and recommendations in compelling
and creative ways with team members and senior management. *
Facilitate research debriefs, brainstorming exercises, and/or other
workshops that utilize design thinking approaches to fuel ideation
and evaluate product design. * Mentor and train team others in the
development and practice of user experience research techniques,
processes and methods. * Assist with prioritizing research projects
by collaborating with Market Research and other Analytics and
Insights teams. A design experience that delivers Vanguard, a
recognized employer of choice, is a leading investment management
firm driven by a low cost, 100% client focused model. Vanguard
believes that Client Experience is core to continued growth and
success in the marketplace. As such, we are focused on delivering
world-class experiences and investor outcomes at speed through
multidisciplinary lab teams fully organized around client journeys.
What it takes: * BA/BS degree in a related field or the equivalent
combination of training and experience, with degree in HCI,
Psychology, Sociology, Human Factors, Usability, or Information
Science * MA/MS/PhD preferred (or equivalent industry experience) *
7+ years relevant research experience * Experience using a wide
range of user experience research software and tools (e.g.,
Usertesting.com, Medallia, Verint, Qualtrics) * Experience working
across mobile and desktop web and apps required Specializations
that will make an impact: * Command a broad set of qualitative and
user-centered design research methods (e.g., usability testing,
client interviews, diary study, surveys) * Demonstrated mastery in
using design thinking techniques for product design and research *
Proficient knowledge of quantitative research methods * Ability to
ask, as well as answer, meaningful and impactful questions *
Compelling communication and presentation skills * Ability to
facilitate group meetings and workshops * Demonstrated ability to
prioritize initiatives and influence strategic decisions * Strong
project management skills and experience guiding multiple projects
simultaneously * Demonstrated ability to manage ambiguity * Strong
business acumen; an understanding of business goals, strategies,
and pressures while being aware of industry trends and competitive
actions as a context for doing research About Vanguard We are
Vanguard. Together, we're changing the way the world invests. For
us, investing doesn't just end in value. It starts with values.
Because when you invest with courage, when you invest with clarity,
and when you invest with care, you can get so much more in return.
We invest with purpose - and that's how we've become a global
market leader. Here, we grow by doing the right thing for the
people we serve. And so can you. We want to make success accessible
to everyone. This is our opportunity. Let's make it count.
Inclusion Statement Vanguard's continued commitment to diversity
and inclusion is firmly rooted in our culture. Every decision we
make to best serve our clients, crew (internally employees are
referred to as crew), and communities is guided by one simple
statement: "Do the right thing." We believe that a critical aspect
of doing the right thing requires building diverse, inclusive, and
highly effective teams of individuals who are as unique as the
clients they serve. We empower our crew to contribute their
distinct strengths to achieving Vanguard's core purpose through our
val
Keywords: Vanguard, Charlotte , Senior UX Researcher - Search / Chatbot, Other , Charlotte, North Carolina
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