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Consumer Accounts Specialist

Company: GoHealth
Location: Charlotte
Posted on: January 15, 2021

Job Description:

Job DescriptionGoHealth Consumer Account Specialists are the go-to agents that provide our licensed insurance agents with consumer information such as Medicare/Medicaid eligibility or verification of insurance carrier information. If you enjoy being the insurance expert, providing researched information and having a passion for team work then we encourage you to join our growing team. You will report to a team manager will the possibility of internal growth. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application. Responsibilities: * Communicate internally with our insurance sales agents through our Zendesk chat platform * Understand how to utilize various designated applications to provide consumer information to our licensed agents, such as Emdeon Ordering Systems, Marx, and Excel spreadsheets * Provide various HIPAA related information, such as Medicaid/Medicare eligibility and subsidies of consumers to licensed agents. * Verify data of major insurance carriers such Humana * Be the insurance expert for our agents * Navigate multiple requests at the same time and accurately provide insurance information within a concise communication style * Treat each insurance agent as your customer and provide them with excellent customer service * Excel within a metric and goal driven environment * Complete all required insurance education and training required by company Skills and Experience: * 1+ years of sales, customer service, or retail experience * High-school degree * 1+ years of call center or telemarketing experience * Excellent communication skills with the ability to relay accurate and concise information * 2+ years of Microsoft Excel (knowledge in maintaining data sets and formulas) * Experience achieving individual and team performance metrics and goals Benefits and Perks * Performance based incentives * Paid time off * 401k program with company match * Medical, dental, vision, and life insurance benefits * Flexible spending accounts * Commuter and transit benefits * Professional growth opportunities * Casual dress code * Generous employee referral bonuses * Employee interest clubs * Charitable events * GoHealth is an Equal Opportunity Employee Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities' and the CDC Company Description GoHealth has an ambitious mission: To improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we'll never stop investing in you and your career.

Keywords: GoHealth, Charlotte , Consumer Accounts Specialist, Other , Charlotte, North Carolina

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