Billing Support Rep

Company: CPI Security Systems Inc.
Location: Charlotte
Posted on: January 14, 2021

Job Description:

We are looking for a Billing Support Representative who is driven and passionate about reducing delinquency and providing outstanding service to our residential and commercial customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, analytical, and possesses the ability to multi-task in a fast-paced, team-oriented environment.Key Responsibilities:* Consult with residential and some commercial customers by phone, email, and dunning letters to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts* Place outbound calls to delinquent customers to collect past due billing and receive inbound calls from customers that wish to make payments or payment arrangements* Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls* Audit cancel reason reports on a monthly basis* Maintain a high level of persuasiveness & professionalism in assisting delinquent customers.* May have additional duties as assigned by ManagementJOB REQUIREMENTS/EXPERIENCERequirements:* High School Diploma/GED Required* Minimum of 2 years of "soft" collections experience* Microsoft Excel Intermediate a plusWhat's In It For You* Competitive pay and educational assistance* Great medical, dental, vision, short- & long-term disability and life insurance options* Company paid holidays, floating holiday and paid time off (PTO)* 401(k) plan with competitive company match* On site state of the art fitness facility, onsite caf--, walking trail, basketball court and a dedicated Fitness Director* Paid Volunteer and Charitable Engagement Opportunities* Birthday and Work Anniversary Rewards

Keywords: CPI Security Systems Inc., Charlotte , Billing Support Rep, Other , Charlotte, North Carolina