Billing Support Rep
Company: CPI Security Systems Inc.
Location: Charlotte
Posted on: January 14, 2021
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Job Description:
We are looking for a Billing Support Representative who is
driven and passionate about reducing delinquency and providing
outstanding service to our residential and commercial customers.
The ideal candidate will be a high-energy individual who is
self-motivated, detail-oriented, analytical, and possesses the
ability to multi-task in a fast-paced, team-oriented
environment.Key Responsibilities:* Consult with residential and
some commercial customers by phone, email, and dunning letters to
determine reasons for overdue payments and to review the terms of
sales, service, or credit contracts* Place outbound calls to
delinquent customers to collect past due billing and receive
inbound calls from customers that wish to make payments or payment
arrangements* Document daily collections activity including, but
not limited to, emails sent as well as inbound and outbound phone
calls* Audit cancel reason reports on a monthly basis* Maintain a
high level of persuasiveness & professionalism in assisting
delinquent customers.* May have additional duties as assigned by
ManagementJOB REQUIREMENTS/EXPERIENCERequirements:* High School
Diploma/GED Required* Minimum of 2 years of "soft" collections
experience* Microsoft Excel Intermediate a plusWhat's In It For
You* Competitive pay and educational assistance* Great medical,
dental, vision, short- & long-term disability and life insurance
options* Company paid holidays, floating holiday and paid time off
(PTO)* 401(k) plan with competitive company match* On site state of
the art fitness facility, onsite caf--, walking trail, basketball
court and a dedicated Fitness Director* Paid Volunteer and
Charitable Engagement Opportunities* Birthday and Work Anniversary
Rewards
Keywords: CPI Security Systems Inc., Charlotte , Billing Support Rep, Other , Charlotte, North Carolina
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here to apply!
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